DISCOVER II 2024 Support to Customer Services for Engineering & Maintenance Spain

Job Description:

AIRBUS offer 40 vacancies for our full time graduate program in Spain - DISCOVER II 2024/2025 - Starting date October 1st 2024

We are looking for recent graduates from different disciplines interested in developing their professional career in the aeronautical sector.The current context demands different ways of looking, thinking and relating.

What does this internship consists in?

Together with Camilo José Cela University, Airbus has developed an exclusive program (DISCOVER) designed for those interested in the best training in new areas of knowledge essential to be able to develop as professionals of the future.

You will have the opportunity to study a Master, organized in three training blocks, that will allow you to DISCOVER the skills most in demand today. It will be combined with an 11 month internship at Airbus in an area related to your degree, where you can learn and complete your academic background.

The start of the internship will be in early October 2024, and will last 11 months (August disabled for all purposes). It is a full-time experience (40h/week), in which you will receive an attractive study grant.

A great opportunity has arisen in Airbus Customer Services to join Engineering & Maintenance in Customer Services.

This area is one of Airbus´ main interfaces with its customer, and the impact of its deliverables is one of the key areas for customer satisfaction. The increasing requirements from our customers and the complexity and pace of the evolution of our products, ensure that this position is both thrilling and key for the customer perception of Airbus.

Our goal is to provide customers with manuals, service Bulletins, Ground support equipments and scheduled maintenance documentation that will enable the safe and efficient accomplishment of maintenance operations all along its life cycle, in accordance with airworthiness requirements and regulations.

In this position, the internship will bring support of, among others, for the following activities:

A. TECHNICAL/AUTHORING ACTIVITIES: AUTHOR, VALIDATION AND VERIFICATION

• Management and coordination of Tech. Data authoring activities. Delivery of products content (creation and updating) in accordance with contractual commitments, configuration management rules and quality standards.

• Proactive Identification and propose a solution of blocking points which could risk the timely update of the manuals within the assigned ATA chapters. 

• Constant assessment of the assigned ATA chapters in order to identify possible issues in documentation, before they have an impact for our customers. Definition of improvement proposals to increase the level of quality and to make the process more efficient.

• Acting as an interface between Tech, Data, the customers, and all the other Airbus internal contributors and external collaborators.

• Management of the configuration of each system at MSN level for all written procedures.

B. SUBCONTRACTING ACTIVITIES MANAGEMENT

• Management and monitoring of subcontractors giving them support in the activities of authoring at ATA level.

• Definition and analysis of KPIs to evaluate general performances.

C. CONTINUOUS IMPROVEMENT

• Dynamic department that participates in transnational and transorganizational projects and initiatives to improve our products and our processes. 

• Continuous improvements for processes and Technical Data tools and for the transnational standardization of ways of work.

D. CUSTOMER RELATIONSHIP & SUPPORT

• Management and answer to customer questions through the Tech Request Tool. Being responsible for providing efficient and continuous support to the customer to improve customer satisfaction and detect any potential safety impact.

• Responsibilities can be increased by assuming transversal missions within the SED, as the role of Technical Data Customer Interface coordinating major Technical Data subjects specific to a portfolio of Airlines/Lessors.

Required skills AirbusDiversity

As key skills and competences for the application:

• Engineering degree or studying a master related to Engineering.

• Passion for Aircrafts, maintenance, engineering and manuals

• Enjoy generation instructions and procedures to assemble / disassemble machines and devices, and creating ancillary tooling to support the process.

• Proactivity, teamwork, curiosity and have an open-minded profile for change and continuous improvement.

• Good communication skills

• Customer Focus to guarantee excellence in our products & services.

• English knowledge (equivalent reference European frame B2 level).

• General knowledge of the aircraft and its systems.

For this position, the following skills are considered as a plus:

- Detailed Knowledge of the aircraft and its systems

- Knowledge of Google suite tools, skywise and other digitalization initiatives.

- AI, programming and small apps development

Why should you apply?

- Foster your professional development with a strong academic background and an in-depth collaboration in AIRBUS projects.

- Expand your network within the aeronautical industry.

- Meet our people working with passion and determination to make the world a more connected, safer and smarter place.

- Be part of our diversity and teamwork culture that propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Are you interested? Apply and make it fly!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.