Seeking a highly motivated and detail-oriented ServiceNow CMDB / Provisioning Solution Engineer to join our team. The successful candidate will be responsible for designing and implementing ServiceNow CMDB and Provisioning solutions that meet business requirements and align with IT service management (ITSM) best practices. This role requires a strong understanding of the ServiceNow platform, ITSM principles, and CMDB and Provisioning practices.
Responsibilities:

• Design and implement ServiceNow CMDB and Provisioning solutions that meet business requirements and align with ITSM best practices
• Configure and customize ServiceNow CMDB and Provisioning to meet business requirements, including setting up workflows, business rules, and data models
• Develop and maintain CMDB and Provisioning data models, including data relationships and data governance
• Collaborate with stakeholders to gather requirements and design solutions that meet business needs
• Test and validate solutions to ensure they meet business requirements and are free of defects
• Provide technical support to resolve issues and answer questions from end-users and other stakeholders
• Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed
• Document solutions, including CMDB and Provisioning data models, workflows, and business rules, to ensure knowledge transfer and maintainability

Desired Skills:

• Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options
• Strong knowledge of IT service management (ITSM) best practices and principles
• Strong knowledge of CMDB and Provisioning practices and principles
• Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology
• Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell
• Agile development methodologies, including Scrum and Kanban
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to deliver high-quality results