Job Description SummaryAt Avio Aero, a GE Aviation Business unit, we’ve been reimagining the power of flight for more than 100 years. We are specialized in the design, production and maintenance of components and systems for both the civil and military aviation.
In this role, you will responsible for providing “best-in-class” customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience and you will be responsible for both working directly with customers, as well as providing technical leadership and to facilitate the adoption of new technologies and tools.Job Description
Essential Responsibilities
Respond to and track reports from internal and external customers
Provide initial triage, with goal to handle more issues over time with familiarity/skillset
Oversee defined IT processes ensuring correct execution
Identify and communicate issues and variances when found
Interact with customer systems (logins, copying down files, configuring software, etc.)
Enter bugs and feature requests in tracking systems
Documentation of problem-solving steps into a growing knowledge base
Track distribution of support issues to look for optimization possibilities
Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths
Investigate of software crashes, with potential to code bug fixes
Proactively reduce future support burden through identification of improvement opportunities
Resolve day-to-day issues related to strategy implementation
Escalates issues that impact the client and/or strategic initiatives
Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.
Qualification/Requirements
High School Diploma with proven specific experience or Bachelors Degree in Computer or Network Engineering, Computer or Information Science, Electrical Engineering or related field
Previous Experience with Windows, Mac, iOS, Android operating systems
Strong communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences
Strong customer focus mindset
Fluent in Italian and English
Work Visa, in accordance with local regulation, is required
Desired Characteristics
Experience in sustainment engineering, technical customer support, or software development
Hands on operations experience with multiple application, OS and network level support
Experience with basic computer networking and common end user trouble shooting
Excellent communication skills and the ability to interface with customers with confidence and clarity
Ability to work independently on projects and a sharp eye for detail
Use critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
What we offer
Smart working and work life-balance
Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.
Total Rewards
At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:
Performance related bonuses and local bonus scheme
Flexible benefits platform
GE Aviation share plan
Life and injury insurance
Private medical cover
Employee assistant program
Employee special awards (service and recognition)
Local special agreements and discounts
English and languages training for you and one member of your family
Technical, Leadership and development trainings
Inclusion & Diversity
Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.
We are not all the same. Just be Yourself AvioAero!
Additional Information
Relocation Assistance Provided: No
