Engineering Support Professional
Location: Brook Park, OH (Hybrid)

ABOUT THE ROLE

We are seeking an Engineering (Expert Technical) Support Professional to provide technical and administrative support to our field service technicians who install, maintain, and troubleshoot complex process control and industrial combustion systems. This role is based in our Brook Park, OH office and follows a hybrid work model, offering flexibility between remote and in-office work (after 90 days).

As a key liaison between field service teams, engineering, and customers, you will be responsible for processing service data, researching and diagnosing technical issues, and ensuring technicians have the necessary resources to resolve field challenges efficiently. Your expertise in process control or combustion systems will be essential in troubleshooting, documentation, and operational improvements.

KEY RESPONSIBILITIES

• Provide remote support to field service technicians by researching and diagnosing issues related to process control and industrial combustion systems.
• Analyze and process large volumes of service data, including system performance metrics, troubleshooting logs, and maintenance records.
• Develop and maintain technical documentation, including service manuals, troubleshooting guides, and best practices.
• Collaborate with engineering teams to escalate and resolve complex technical issues.
• Assist in scheduling, coordinating, and tracking field service activities to optimize technician efficiency.
• Support warranty claims, service reports, and compliance documentation.
• Identify trends in system failures and recommend process improvements to enhance service efficiency.
• Communicate with customers and internal teams to provide updates on service requests and technical resolutions.
• Maintain a strong understanding of Honeywells automation and combustion products to support field teams effectively.
• May travel occasionally to assist at the customer sites.

YOU MUST HAVE:

• 5+ years of experience in engineering or technical support.
• Complex Database management experience. 
• High School Diploma or equivalent.

WE VALUE

• Associates or Bachelors degree in Engineering, Industrial Technology, or a related field (or equivalent work experience).
• Experience working in an industrial or manufacturing environment.
• Familiarity with Honeywell or similar automation/control system technologies.
• Knowledge of remote diagnostics tools and service management software.
• SAP or other enterprise resource planning (ERP) experience.
• Strong analytical skills with experience handling and interpreting large datasets.
• Proficiency in technical troubleshooting and problem resolution.
• Excellent communication and collaboration skills.
• Ability to work independently while managing multiple tasks efficiently.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

We are not currently sponsoring applicants for work visas for this job.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here.

THE BUSINESS UNIT

Honeywell Process Solutions is a leader in automation control, instrumentation, and services for industries including oil & gas, refining, energy, pulp & paper, power generation, chemicals, biofuels, life sciences, and mining. We provide cutting-edge solutions that drive operational efficiency, safety, and reliability in industrial processes.

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