Field Support Engineer (m/f/d)

Job Description:

To support the department “Slovakia Office”, Airbus Secure Land Communications is looking for a

Field Support Engineer (m/f/d)

in Bratislava in full-time.

Benefits:

• Annual bonus (based on the individual targets fulfilment and company´s financial turnover)
• Meal allowance 5,48 per day (55 paid by employer / 45 by employee)
• Flexible benefits system package (500 per year): employee can choose which would fit his/her individual needs (health insurance, wellness, sport, cultural events etc.)

Tasks and responsibilities:

• Supporting the technical progress of the system support according to the contract
• Assistance that tools and processes are implemented
• Assistance to manage the customer claims database
• Supporting the following up of claims: correction, validation and delivery
• Support of validating the technical responses to the customer
• Developing summaries, internal and external reports regularly Participating to the technical preparation of the Roll Out operations
• Participating to the technical preparation of the Roll Out operations Establishing and monitoring the procedures related to tests for
  commissioning, integration and operation on start-up and the introduction of operational procedures
• Support for giving feedback information related to difficulties in implementing procedures and proposing solutions
• Assistance for controlling and monitoring the functional compatibility of the different sub-assemblies
• Monitoring the hardware and software technical state of the equipment to be installed
• Support in managing the installation and archiving of the software installed on-site
• Contributing to the evolution of Roll Out, documentation referential in the process gate and integration
• Contributing to commissioning & integration operations & IP migration
• Supporting the solutions proposed:
  • Raising cases to level 3 support if necessary
  • Drafting or customizing technical bulletins
  • Planning the corrections introduction
  • Participating in the training required for the customer or the local team
• Following up the Technical Support operations
• Participating to the hotline 24/7 Initializing, coordinating and supporting the migration and upgrade activities
• Drafting and respecting the protocol documents which apply to On-Site Assessment & Training (OSAT)
• Contributing to the scheduling of the Equipment installation with the subcontractor
• Contributing to the technical assistance to installation technicians and sub-contractors
• Carrying out integration tests for new equipment or FAT/System acceptance with customer
• Transferring network monitoring to customer support during commissioning or run in of the system
• Supporting the developing of corrective plans in the case of non-conformities
• Taking into account the customer’s system from a technical point of view
• Bringing technical assistance if necessary: deploying new products, releases, extensions
• Contributing to monthly reviews for prioritization and customer&39;s main issues
• Supporting of the guarantying of the validation of platform steps before roll out on field

Desired skills and qualifications:

• Position suitable for graduate if first experience in integration of TETRA telecommunication systems gained, also welcome
• Required field of education: Telecommunications Engineer
• Slovak native speaker and good knowledge of English language
• Strong internal and external interpersonal skills
• Mobility (travel frequently, mainly in Slovakia)
• Driving Licence B, active driver
• Able to handle changing and often tense contexts
• Availability
• Methodical and autonomous personality
• Close attention to detail
• Already gained experience in on-site operations, welcome but not mandatory

You are interested and would like to find out more? So please apply directly online via the “apply”-button.

Your contact:

Sarah Tsepleris (sarah.tsepleris&64;airbus.com)

Airbus Secure Land Communications (www.securelandcommunications.com), part of AIRBUS Defence and Space, is the business unit within Airbus Group that offers advanced communication and collaboration solutions with the highest standards of security and reliability for the use of security services.

We provide infrastructures, terminals, applications and services based on TETRA and TETRAPOL technologies and Broad Band to public services and industries. We are leaders

in our sector with around 1,200 employees worldwide.

An opportunity for a Field Support Engineer has arisen within Airbus Defence and Space in Secure Land Communications (PSS) entity. The Field Support Engineer is a member of

the team in Slovakia, belonging to the region of Europe. He/She is based in Bratislava (Slovakia).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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