Company Description

If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.

If you join you will play an integral part in the day to day running’s of the business and continued growth. We are looking for an IT Service Desk Analyst to join our team and continue to achieve great things.

Air Charter Service was established in 1990 in the basement of our chairman’s home. Not only do we offer aircraft charters in the private, group and cargo sectors, but also further services such as on-board couriers, holiday packages and concierge services. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.

Job Description

The Job

This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Minimum of 3 years’ experience delivering 2nd/3rd level IT Support
• Professional manner with excellent communication skills
• Experienced in installing, supporting and troubleshooting :
  • Windows 11,
  • Microsoft Office 365,
  • Exchange
  • Active Directory,
  • Networking (DNS, DHCP, TCP/IP),
  • VMware/Hyper-V
  • Remote Access tools
• Remote Access tools, Mobile device configuration (iPhone / iPad)
• Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
• Able to plan own time effectively

Additional Information

Whats In It For You

• Continued professional development
• Private healthcare and pension
• 20 days holiday per year which increases with length of service
• A friendly fun and very exciting environment enhanced with regular company-funded social events such and seasonal parties

Qualifications

The Person

• Minimum of 2 years’ experience
• Professional manner with excellent communication skills
• ITIL V4 Experience
• Essential Experience:
  • Windows 10,
  • Active Directory,
  • Microsoft 365
• Desirable Experience:
• • Azure
  • Networking (DNS, DHCP, TCP/IP),
  • VMware/Hyper-V
  • Remote Access tools
• Remote Access tools, Mobile device configuration (iPhone / iPad)
• Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
• Able to plan own time effectively