Manager IT Software Engineering Cust Exp

• Bachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years’ experience in software development and/or production support services and having leadership and management experience overseeing software development team
• One (1) year of experience in an IT/Business liaison role managing relationships with business customers 
• One (1) year of experience managing large portfolios or operating budgets and delivering
• One (1) year of portfolio management, project delivery, and business partner management
• Knowledge of large-scale Project Management (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), SEI, Agile Methods, Rational Unified Process (RUP)) and strategic planning
• Knowledge of technological fundamentals and concepts
• Strong expertise in Java, microservices architecture, cloud platforms (preferably Azure), and data integration technologies
• Available for moderate overnight travel (up to 35%)  
• In possession of valid travel documents with the ability to travel in and out of the United States
• Able to work flexible hours and be available for emergency response on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Managing an enterprise-wide budget process
• Managing a full project or initiative, including presenting recommendations to senior leadership
• Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
• Exposure to JetBlue’s IT disciplines and interdependencies and how their needs drive IT strategy

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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