How youll help us Keep Climbing (overview & key responsibilities) Delta’s Salesforce COE is responsible for enabling all business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, willing to explain to less experienced team members both in IT and the business, and able to quickly pivot between diverse business units with widely differing goals. It’s critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place. We are looking for a highly skilled Salesforce Marketing Cloud Developer or Architect with 5 - 10 years of experience developing solutions. This individual must have a deep understanding of spaneting automation and subject matter expertise in Salesforce Marketing Cloud. Responsibilities Design end-to-end architecture for Marketing Cloud solutions, ensuring scalability, efficiency, and alignment with business goals. Work with stakeholders to gather business requirements, define success criteria, and assess level of effort while identifying technical risks and requirements. Establish integrations between Salesforce Marketing Cloud and other systems using API, file transfers, and out-of-the-box connectors. Ensure solutions are compliant with Delta Air Lines information security, privacy and legal standards. Enable and train users to use the platform to self-service communications.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Experience developing accessible and heavily dynamic emails and landing pages utilizing HTML/CSS, AMPscript, and JavaScript. Proven ability to design consent models using relational database schemas and document them. Expertise in segmenting data using SQL and building spaneting automations using Journey Builder, Cloudpages, and Automation Studio. Deep understanding of integrating Salesforce Marketing Cloud with other systems through batched files, SOAP API, and REST API. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Accomplishments including BI integrations with Salesforce Marketing Cloud as a data source. Background with SMS enablement implementation including short code and long code provisioning. Knowledge of Agile methodology. Salesforce Marketing Cloud Developer Certification. Salesforce Marketing Cloud Consultant Certification.