How youll help us Keep Climbing (overview & key responsibilities)

This role will serve as a Senior Systems Monitoring Engineer for the AIOPs/Observability team. This position involves deploying and supporting enterprise-level solutions the company uses to monitor systems, and applications both in on-prem data centers and the AWS Cloud Environment. The successful candidate will develop and implement infrastructure and application observability solutions to monitor mission critical applications. This role will work closely with IT technical areas and process owners to gather requirements to develop new monitoring solutions and introduce observability best practices.

Monitoring Engineer Responsibilities

Applying, testing and implementing software product upgrades and patches
Regularly reviewing existing systems and making recommendations for improvements
Utilize monitoring tools and ITSM tool set to analyze detected monitoring gaps and major incident occurrences.
Maintain and update existing scripts used to monitor system and applications on Unix and Windows servers.
Develop custom monitoring solutions utilizing network, server, application performance and log analytics tools along with necessary custom scripts to meet current and future requirements.
Advise and mentor coworkers on monitoring solutions and tool integrations.
Familiarize oneself with Delta’s Mission Critical and Mission Vital applications and their functionality, purpose and impact/dependencies with other applications and systems.
Collaborate with cross functional teams to implement monitoring solutions that align with business needs.
Responsible for researching and analyzing monitoring related data (events, alerts, traps, incidents, logging) to identify trends and gaps, produce reports, and/or make recommendations.
Assist with problem management process for incidents causing impact to the business.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

A minimum of 5 years of experience in engineering monitoring solutions supporting Event Management process.
Experience with monitoring tools: Broadcom UIM, NetOps, Dynatrace.
Working experience with ServiceNow and Event Management solutions.
Ability to script in the following programming languages: Bash, Korn, Perl, PowerShell, Python, and data serialization languages such as JSON and YAML.
Knowledge of relational databases and ability to write queries to support analysis and reporting functions.
2 years public cloud experience with AWS Services. AWS CloudWatch, Lambda, Systems Manager.
Demonstratable troubleshooting, problem solving, and analytical skills.
Good communication and collaboration skills.
Reporting and Dashboard skills using Grafana or Power Bi to present telemetry data.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Airline industry is preferred

Senior Systems Engineer

Company Overview