Reporting to Manager, Client Engagement Cargo
*Non-Bargaining.
This is a temporary position ending approximately May 31st, 2026.
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Oversee operational logistics of cargo/shipments from pick-ups through to arrival at destination and proactively communicate updated statuses for key customers via recurrent reporting
- Manage/analyze internal workflow process to monitor and track shipments with strong attention on data entry/integrity & accuracy
- Communicate with internal team(s) to update & maintain customer SOPs in line with our SLA’s
- Prepare and distribute RCAs complying with regulations and internal procedures.
- Closely monitor and analyze customer(s) reporting/data information
- Quotes/estimates for customers – Waybill “Quote Only“ creation for contract customers
- Provide performance analysis and work closely with internal stakeholders (RM & Sales teams + stations) and external stakeholders to ensure issues are managed; provide appropriate feedback/follow up to customers
- Communicate daily with suppliers to make sure that shipments are accurate and delivered on time.
- Freight coordination - correspond with international companies, via email. When needed, freight coordination - negotiate better rates with carriers.
- Liaison with charters department, on a “as needed” basis
- Seek ideas/feedback and collaborate with managers and other internal departments to implement policy changes for transportation services.
- Internal point of contact for “Proof of Delivery” (POD) requests. Coordinate with all stations to receive POD and forward/follow up with the requester/customer
- Respond professionally and timely to E-mails and phone calls within 24 hours. Emails/phone calls requiring more investigation/research will still be responded to and the customer/sender kept informed and updated.
- Ensure that any special instructions or requirements on shipments are communicated effectively.
- Communicate situations requiring escalation to the supervisor and/or manager as required
- Other duties as assigned
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- Post Secondary Education (2 years)
- Two (2) years of previous experience in a related role.
- Comfortable using the following software and equipment in a typical workday:
- Microsoft Office (Excel, Word, Outlook)
- Specialized shipping and logistics software: Skyline
- Specialized Fleet Control software: AIMS
- Strong coordinating skills to handle multiple logistics responsibilities
- Strong analytical skills to perform historical analysis and create reports and KPIs
- Attention to detail
- Excellent Customer service skills – both oral and written
- Strong Interpersonal and Communication skills for internal and external Customers
- Strong organizational, problem solving, analytical and decision-making skills
- Must be adept at handling multiple tasks, and prioritizing duties
- Ability to communicate in French considered an asset
- Ability to communicate in Inuktitut a definite asset
- Ability to obtain and retain a Restricted Pass in accordance with Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: November 4th, 2024.
