Customer Support Expeditor

Job Description

The Expeditor is responsible for managing core returns (unserviceable parts) from customers and ensuring their receipt in the SAP system, following processes and in accordance with FAA regulations. This role acts as the main point of contact for documentation and/or parts, with a focus on providing improved quality acceptance of unserviceable parts. Additionally, the Expeditor will work directly with shipping carriers to monitor the arrival of cores.

Responsibilities

• Reduce Turn Around Time
• Reduce Inventory
• Increase Materials Availability
• Increase Customer Satisfaction

• Experience with parts, SAP, quality inspection, logistics, and expediting materials
• Customer support expertise
• Proficiency in Microsoft Excel
• Experience in aircraft maintenance and aerospace
• Supply chain and purchasing knowledge
• Planning capabilities

• High School diploma required, bachelors degree in Quality Assurance or Supply Chain preferred
• 2 years of experience in distribution or a similar field through part-time or internship positions
• Experience with SAP and Microsoft Excel
• Experience working with multiple locations globally
• Preferred experience in Incoming Quality Inspection
• Aviation experience is a plus
• Strong oral and written communication skills
• Strong problem-solving and conflict resolution skills
• Ability to develop and maintain relationships with internal and external stakeholders
• Pro-active, team-oriented, and detail-oriented mindset

You will join a dynamic and supportive team that values quality and customer satisfaction. The company offers opportunities for professional growth and development, ensuring a rewarding career path. Enjoy a collaborative work environment that encourages innovation and continuous improvement.

Work Environment

FAA Part 145 Repair Station

Job Type & Location

This is a Contract to Hire position based out of PHILADELPHIA, Pennsylvania.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.