POSITION SUMMARY
Provides auxiliary support to operators and clients related to spare parts activities.
Coordinates the Global Retrofit Campaigns & Manages customer issues regarding Material and Logistics services activities and seeks opportunities to enhance our service to the customer.
JOB RESPONSIBLITIES
- Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, Supply Chain Policies, Parts Warranty and Core management;
- Takes part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference;
- Ensures compliance with scheduled visits and or trainings to customers / service centers going over the Executive Supply Chain processes and improve customer-company relationships;
- Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling;
- Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation;
- Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign;
- Follows up and controls work development for Global Retrofit Campaigns, presenting campaign results to management;
- Prepares and carries out presentations to operators regarding the status of Global Retrofit Campaigns implementation, pointing out and discussing the changes involved;
- Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics to ensure engagement during the Retrofit Campaigns;
- Partners with New Business Development for future opportunities in Material Support Services;
- Attends and facilitates Supply Chain meetings as required and report out statuses, and/or issues;
- Establishes corrective action/recovery plan for compromised material services processes;
- Be aware of any opportunities to enhance our service to the customer;
- Keeps workplace organized;
- Continually seeks opportunities in improve process flow and work efficiency;
- Ensures that customer inquiries are processed to meet customer expectations and company financial targets;
- Ability to offer professional and expeditious assistance in high-pressure situations;
- Performs other tasks as requested periodically.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- High School Diploma.
- Typically requires a B.A. / B.S. undergraduate degree in an Engineering or Business Management or related field
Experience:
- Generally five to seven or more years of experience in Material Support & Services activities;
- Familiarization of aircraft parts;
- One or more years of experience in International Logistics requirements.
Knowledge, Skills & Abilities:
- Aeronautical familiarization
- Knowledge of aircraft parts
- Demonstrate negotiation techniques, and customer services techniques,
- Analysis and planning skills
- Good oral and written communication skills
- Organized and detail oriented
- Strong organizational skills and the ability to multi-task.
- Comprehends value based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).
- Proficient in lotus notes, internet explorer, Microsoft office (Word, Excel and Power Point),
- Proficient in SAP material and logistics movements
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- May be required to be on call
- 0 -25 travel may be required
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
- Performs other duties as assigned.
