Warranty Rotables Administrator

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. 

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as a Warranty Rotable Administrator at West Star:

This position provides assistance to the Parts, Billing, Parts Sales and Accounting Departments and requires knowledge of aviation parts, aviation maintenance functions, warranty processes, purchasing, accounting and inventory control.  Duties include, but are not limited to, completing core and return to vendor paperwork as required, and processing spares warranty.  Direction of duties will be assigned daily. Work closely with others in a team atmosphere. Will be in daily contact with customers and vendors directly and also via phone and e-mail.

You will be ESSENTIAL to many FUNCTIONS including:

• Process spares warranty claims with parts and service vendors as well as providing internal service to parts, billing department, and accounting.
• Process return to vendor paperwork and scan back up for follow up
• Communicate extensively with all vendors and customers on all core and return to vendor situations.
• Research open spares warranty, core, and return to vendor claims and issue credit or debit to customer or vendor offset accounts.
• Provide application instruction for credits and invoices to accounting.
• Assess core billback and denied return fees fees per vendor guidelines and bill accordingly.
• Maintain all records of rotable and return to vendor transactions
• Creating invoices for additional charges and non-return of cores
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management

What you’ll need to bring with you:

Your Education:

A High school diploma or equivalent. A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience :

Strong verbal, written and interpersonal skills.

Customer service-oriented.

Knowledge of warranty and accounting processes preferred.

Working knowledge of computers required.

Your Initiative:   

We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. This person will need to have strong attention to detail, be well organized and able to prioritize workload efficiently.

Your Sense of Responsibility:      

Attend work every day as scheduled

Notify supervisor in advance of shift starting if unable to work.

Must have reliable transportation to get to work each and every day. 

Work in a team environment 

Self-starter           

Follow West Star Repair Station Manual guidelines to assure traceable and certified products are bought and sold.

Assist in parts inventory management.

Required to follow all processes and procedures in a timely manner.

Responsible for filing warranty claims on fragile, expensive aircraft components.

Other particulars:

Physical Requirements                  

Routine walking, bending and sitting.

Sit at a desk and/or computer for extended intervals.

Walk short distances routinely.

Routine or repetitive physical motion with arms and hands.

Basic personal computer operations.

Mental Requirements                      

Work with others in a professional manner.

Understanding and implementation of regulations and guidelines.

Prioritize workload and work under pressure

Coordinate multiple projects and duties

Supervision                                       

Work under minimal supervision

Work with other Managers coordinating projects in a cooperative manner

Working Conditions            

Industrial office environment

Equipment Used

Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Corridor and various cost and scheduling programs. Fax machine, telephone and photocopier.