Job Description

Company Intro/About Us: GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, we are dedicated to pushing the boundaries of aviation technology to create a safer, more efficient, and sustainable future. Working here means being part of a team that values innovation, collaboration, and continuous improvement.

Site, Business, OR Functional Area Overview: Our customer support team is committed to providing exceptional service and technical assistance to our clients. We foster a culture of inclusivity and continuous improvement, ensuring that our employees have access to comprehensive benefits and professional development opportunities.

Role Overview: As a Customer Support Engineer, you will act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns across a wide variety of support services. This role is on-site and involves providing technical assistance, interpreting data, and developing training programs to support maintenance and troubleshooting tasks.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered.
• Provide interpretation of data and technical instructions.
• Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment.
• Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks.
• Review reported malfunctions and assist with fault analysis.
• Provide technical assistance and support to resolve maintenance problems.
• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices.
• Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording, and hardware tracking/availability.
• Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution, and trend analysis.
• Demonstrate best methods of disassembling, repairing, and assembling engines and engine components.
• Serve as liaison between customer and factory personnel related to maintenance, logistical, and operational tasks.

The Ideal Candidate: The ideal candidate for this role is a proactive and detail-oriented professional with strong oral and written communication skills. They have experience with F110 Depot maintenance, customer support, and training.

Required Qualifications:

• Advanced experience in Services & Customer Service Management.
• Knowledge level comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).
• F110 Depot and/or Extensive Intermediate repair experience.

Preferred Qualifications:

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Daily Visual Management Experience.

Additional Information:

• Full-time position with standard shift hours.
• Background and drug screening required.
• Must be able to lift up to 25 pounds.
• Work environment includes exposure to manufacturing areas.

The base pay range for this position is 93,800.00 - 124,900.00 USD . The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 23, 2025.

Benefit InsertGE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical,emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to aHealth Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling andreferral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matchingcontributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits includetuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness.GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., isa “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time andfor any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. Thisdocument does not create a contract of employment with any individual.© 2023 GE Aerospace and/or its affiliates. All rights reserved.

Closing: Join GE Aerospace and be part of a team that is shaping the future of aviation. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Job Description

Additional Information

Compensation Grade

LPB1

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: Yes