Sr Tech, Field Service

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We are currently hiring a Sr Technician, Field Svc to join our Information Management Services division (formerly known as ARINC) based in New Delhi, India (International Airport).

Duties include, but not limited to the following:

• Provide support to the onsite team involve in providing First level support
• Handle calls escalated by Level 1 support and make sure to involve next level support (if required) to minimize the impact.
• Ensure all the SLAs targets are met.
• The candidate must ensure all deliverables are delivered on predefined frequency to customer
• Organize regular training sessions for Customer’s level 1 support staff and provide training to them in predefined frequency.
• Regular meeting with Customer and ensure that all the feedbacks are recorded, and corrective/preventive measure are kept in place (if required)
• Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
• Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
• Keeping track of the new released security patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
• Coordination with network, ISP and other vendors in case of failure due to unavailability of their services impacting system performance.
• Monitoring the overall performance of systems and highlight if there is/are indicators impacting system performance.
• Performing core server health checks, database health checks and take corrective action in case of any observation.
• Monitoring automated backup/restore process and take corrective actions in case of any observation.

• Requirements:

• Minimum five year experience in Aviation IT support  or six year experience in IT industry
• 3 year Diploma in Engineering or 4 year Full time B. Tech or Bachelor in Computer Application or equivalent.
• Familiarity with airline/airport operations, terminology and culture is preferred
• Experience supporting various hardware and peripheral components in an on-site environment
• Minimum 3-year experience of working directly in a customer service environment.
• Excellent interpersonal skills are essential
• Strong work ethic, result oriented as well as excellent oral and written communication skills are required
• Candidates having MCSE / CCNA certification will be preferred
• Candidate must have good hands on experience on Windows 2019 servers, vMware, Linux (basics)
• Candidate should be having understanding of SQL and Oracle databases.
• Experience In VMware Implementation and Administration
• Experience In Windows Server Patch Management
• Experience in Networking Technologies Switching / Routing / Firewall

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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