Job Description SummaryThe Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of the TF-34 engine installed in the A-10 aircraft operated by the Baltimore Air National Guard and roving additional Air National Guard locations.Job Description
Essential Responsibilities:
• Provide interpretation of data and technical instructions
• Provide technical assistance in the identification of and instructions on the
use of special tools and handling equipment
• Recommend and develop local informal training programs in support of
maintenance and troubleshooting tasks.
• Review reported malfunctions and assist with fault analysis
• Provide technical assistance and support to resolve maintenance problems
• Review effectiveness of maintenance actions to identify training needs and
improve maintenance practices.
• Assist customer with logistics tasks including work scope reviews,
maintenance scheduling, data recording and hardware tracking / availability
• Understand the operation of business tools to assist the customer in areas
such as spare parts ordering, issue resolution, provisioning, & other business
processes
• Apply Lean Six Sigma analytical tools to assist the customer with root cause
analysis, issue resolution and trend analysis
• Demonstrate best methods of disassembling, repairing, and assembling
engines and engine components
• Serve as liaison between customer and factory personnel related to
maintenance, logistical and operational tasks
• Clear and concise reporting of field events to GE Product Support Engineering
(PSE)
• Proactive engagement with activities aimed towards reduced customer cost
of ownership
• Applies business skills to drive customer satisfaction & product performance
to enhance business growth
Qualifications/Requirements:
• Bachelors Degree from an accredited college or university (or a High School
Diploma / GED with a minimum of 4 years of experience in a field service /
maintenance position as a Military Field Service Representative)
• Minimum of 3 years of field maintenance, modification, and repair experience
on propulsion system products GE Designated: -CONFIDENTIAL Eligibility
Requirements:
• Ability and willingness to travel as required
• Ability and willingness to obtain and maintain a U.S. Government Secret
Clearance
• Ability and willingness to relocate to domestic or international locations to
support the needs of the business.
• Ability and willingness to successfully complete all requirements for domestic
and international customer assignments.
Desired Characteristics:
• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations and
testing of assigned programs / hardware
• Able to work with and make formal presentations to all levels of maintenance,
engineering, and management
• Project management experience
• Demonstrated ability to lead and influence GE customers and peers
• Possess knowledge of the learning process and how to transfer technical
knowledge to less qualified personnel including the ability to express thoughts
in both oral and written communications
• Possess the ability to work independently, without technical guidance and to
perform all required work tasks.
• Possess a high degree of tact, diplomacy, and ability to work and cooperate
harmoniously with customer personnel
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
