Account Manager

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

• The objective for the Account Manager is to retain and increase revenue of assigned customers.


• They function as first point of contact for established customers and clients to ensure overall customer service by maintaining awareness of customer needs, desires and levels of satisfaction with FSI training and training products.

• Demonstrate industry-leading account management skills to ensure retention and growth of assigned accounts within a territory.


• Possess skills to work within a sales team managing all aspects of the sales cycle within an assigned territory.


• Ensure all accounts are attending training by leveraging internal scheduling systems and customer relationships.


• Schedule and assist clients with Scheduling Requests


• Capture any add on training, upselling and renewals from a contractual point of view


• First POC for any billing questions, account reconciliation, coordinate with finance POC for invoice or AR issues


• Assure account accuracy


• Work with Center POC for Customer Service Experience


• Travel annually to top 5 assigned accounts within territory to visit with customers as well as attend local industry events.


• Be proficient in all FSI client interfacing systems such as CRM, Genesis System, SAP, FlightSafety App, FlightBag, Enterprise

• Bachelor’s degree

• 3-5 years related sales or aviation industry experience required

• Fluency in English, through both verbal and written communications; able to speak, understand, read and write
• Excellent verbal and written communication skills
• Excellent computer skills including, MS Office suite and CRM.
• General knowledge working with a business accounting system, ex SAP
• Excellent organizational skills
• Ability to interact with various levels of management in a professional manner
• Ability to adapt to changing schedules and high-pressure situations
• Knowledge of management principles and their applications
• Able to work unsupervised, as needed

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate.
• The employee may be required to stand; walk; sit.
• Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material.
• The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.