Tasks
Contract Management:
- Manage Customer MRO contracts and serve as primary contact for inquiries
- Recalculate long-term MRO contracts and set performance targets
- Initiate changes, lead negotiations
- Resolve disputes
Commercial Management:
- Make commercial decisions
- Create business quotes and focus on upselling
- Influence and sell MRO solutions to drive profitability
- Approve invoices and ensure revenue targets are met
Customer Relationship Management:
- Handle customer escalations and ensure timely issue resolution
- Serve as a Customer Ambassador to maintain high satisfaction levels
Performance Reporting:
- Analyze contractual KPIs and review performance measures
- Organize performance reports and meetings
- Provide detailed insights and recommendations
Profitability and Continuous Improvement:
- Increase contract profitability and meet financial targets
- Continuously improve the Landing Gear MRO product
Team Leadership:
- Mentor and support team members
- Foster a collaborative team environment
All duties must comply with Safety and Environmental Regulations and Company Procedures.
Requirements
The ideal Candidate should meet the following requirements:
- Bachelors degree in Business, Engineering, Aviation Management, or related field
- Experience in MRO account management, preferably in aerospace or aviation Knowledge of MRO contracts, financial performance, and customer satisfaction metrics
- Excellent negotiation, conflict resolution, and communication skills
- Informed commercial decision-making within limits
- Proficient in performance report analysis and Microsoft Office Suite
- Strong customer relationship management and continuous improvement
- Multi-tasking, consultative selling, and strategic thinking abilities
- Exceptional organisational and time management skills
- Customer-centric, adaptable, and collaborative team player
- Corporate/commercial awareness for face-to-face interactions
- Competent under pressure, meeting deadlines, and problem-solving
- Flexible and culturally aware with innovative management skills
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the UK.
Company
About Lufthansa Technik Landing Gear Services UK
Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the worlds leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.
www.ltlgs.com
