Assistant Manager - Flight Operations Process Improvement

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

The Assistant Manager of Process Improvement is responsible for spearheading process optimization initiatives to enhance organizational efficiency and effectiveness. This role involves leading process improvements, managing change initiatives, and working closely with Process Improvement Analyst and the Workforce Manager to ensure timely and successful implementation of projects. The ideal candidate will excel in leadership, analytical skills, project management, and change management, with a focus on delivering impactful results.

• Identify opportunities to decrease call volumes and transaction counts through detailed process analysis
• Explore and recommend automation solutions, self-service options, and process changes to enhance operational efficiency
• Collaborate with the Analyst to identify and prioritize process improvement opportunities and ensure alignment between analytical and pain point findings and strategic goals
• Lead and oversee process improvement projects from inception to completion, ensuring that all project goals and deliverables are achieved
• Coordinate with cross-functional teams to ensure alignment on project objectives and timelines
• Prepare and present project updates and reports to leaders, highlighting progress, challenges, and results
• Develop and execute change management strategies to support the successful implementation of initiatives
• Communicate effectively with stakeholders to prepare them for changes and address any concerns
• Facilitate training and support to help employees adapt to new processes and systems
• Promote a culture of continuous improvement by encouraging feedback, innovation, and the adoption of best practices
• Act as a mentor and coach to team members, promoting professional development and enhancing team performance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• High school diploma or equivalent
• 3+ years of process improvement projects
• 3+ years of professional work experience
• Proficient with MS: PowerPoint, Word, Excel
• Strong interpersonal, verbal and presentation skills
• Exposure to change management facilitation and enterprise communication and training
• Experience with process mapping and system analysis
• Ability to travel domestic/international up to 10
• Ability to work from Arlington Heights and Willis Tower locations
• Ability to observe the operation on all shifts, holidays, and IRROPs events as needed for research
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Bachelors degree or 4 years of relevant work experience
• Aviation
• Engineering
• Business
• Finance
• 4 years of process improvement projects
• Airline proven experience
• 1-2 years of people managing
• 1-2 years of project management or related experience
• Experience with data visualization tools (i.e., Power BI, Spotfire, Python, Foundry)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.