West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Project Manager at West Star:
This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical.
You will be ESSENTIAL to many FUNCTIONS including:
- Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
- Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
- Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
- Assistance with any department if problems arise.
- Central point of contact for customers and West Star personnel.
- Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
- Work with customer in project management, pricing and customer support roles.
- Assist as necessary with Sales and Contracts Departments for assigned aircraft.
- Post departure follow up with customer.
- Effectively and clearly communicate (i.e., speak, write, read) in English
- Any other job-related duties as assigned by management.
What you’ll need to bring with you:
Your Education:
A High school diploma or equivalent.
Airframe and Powerplant License beneficial.
Aviation specific training a benefit.
College education or degree beneficial.
Management, leadership, and customer service training beneficial.
A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Your Experience :
5-10 years prior experience in business aviation MRO activities is preferred. You will need to have general experience with FAA paperwork, work order and billing processes. Extensive customer contact and customer service experience is required.
Your Initiative:
We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.
Your Sense of Responsibility:
Perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer oriented work habits.
Direct the work and flow of multiple projects.
Assistance in completion of work orders, FAA paperwork and billing items.
Some travel may be required
