*CITATION EXPERIENCE REQUIRED*
Join the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly paydays, and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Program Manager, Citation:
This salaried exempt position has full responsibility for managing the Citation Maintenance Program at our East Alton, IL (ALN) facility. This includes leading a team of employees, overall customer satisfaction, and P&L responsibility.
The successful incumbent will achieve results by building, developing, and leading a team of technicians to service, repair and return aircraft to service in a safe, high-quality, and timely manner. Standard working hours will be Monday- Friday 7 am to 4 pm but will vary based on business demands and customer needs including hosting customer dinners or other events.
You will be ESSENTIAL to many FUNCTIONS including:
- Under minimal supervision, exercise discretion and sound business judgment to deliver on time and squawk-free customer service experience while adhering to all regulatory, safety, quality, and company standards.
- Hire, assess, and develop employees at various skill levels to perform work in accordance with all applicable procedures and standards.
- Review available manpower by skill and shift to plan short and long-term training needs along with hiring goals for an optimized workforce.
- Share manpower, when possible, with other Airframe Programs.
- Engage employees for feedback on improvement opportunities or other job-related needs to enhance the work environment and remove obstacles.
- Partner with all departments to develop the workflow from pre-planning to aircraft delivery.
- Communicate status updates during routine operational meetings and attend customer meetings as required.
- Perform project-based planning to assign manpower, and identify and prepare a recovery plan addressing any potential risks, schedule changes, or other constraints.
- Ensure all work is performed with the highest level of technical knowledge, in accordance with company and regulatory procedures, repair station manual, safety and quality standards.
- Promote and hold employees accountable for a safe work environment including proper use of all PPE, operation of support equipment, and general housekeeping.
- Perform normal employee management tasks such as reviewing and approving time off requests, labor charges, and expense reports;
- Conduct quarterly performance pulses;
- Provide regular coaching for performance and team developmental opportunities, share positive feedback, and all other general employment matters such as hiring, training, conflict resolution, establishing work schedules, and overtime assignments.
- Develop positive relationships with peers to foster effective communication and teamwork for employees and customers alike.
- Review material purchases, billing invoices, and labor charges to determine cost/profitability.
- Communicate regularly with Billing to review and sign all final invoices.
- Perform other related job duties as assigned.
