Continuous Improvement & Process Manager
We are easyJet – a FTSE-100 listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you:
Ø Have 5 years’ experience in aviation operations, ground handling, or continuous improvement leadership roles
Ø Enjoy driving operational excellence, safety, and innovation across a fast-paced network
Ø Can be in our fantastic Luton head office 3 x per week
The Team
Join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team manages and sets the policies and procedures for safety, readiness, regulatory compliance, training, and continuous improvement in Ground Operations, supporting a safe and on-time operation.
The Role
As Continuous Improvement & Process Manager, you’ll lead the development and implementation of strategic and operational improvement initiatives across ground operations. You’ll focus on safety performance, turnaround efficiency, and the adoption of new tools, equipment, and working practices. Partnering closely with airports, handlers, and cross-functional teams, you’ll identify risks, remove inefficiencies, and drive measurable performance gains across the easyJet network.
What you’ll be doing:
Ø Own manuals and processes within GROPS, ensuring documentation is consistent with best practice
Ø Lead analysis of turnaround KPIs and design improvement projects to streamline ground time and reduce delays
Ø Collaborate with Ground Ops teams and stakeholders to align with aircraft scheduling and network goals
Ø Drive safety improvement plans using data from incidents, audits, and observations
Ø Lead and support investigations into recurring safety issues and embed a proactive safety culture
Ø Oversee ACMI wet lease operations
Ø Evaluate new technologies and equipment upgrades for operational and safety impact
Ø Lead testing, trialling, and rollout of new tools or working practices, ensuring effective change management
Ø Work with Procurement, Airports, and Engineering on equipment strategy for sustainable ramp operations
Ø Manage and develop a Continuous Improvement Specialist, providing coaching and project oversight
Ø Build strong relationships with ground operations teams, partners, and suppliers
Ø Represent Ground Operations in improvement forums and strategic planning sessions
Ø Attend industry conferences and forums, bringing back insights and best practices to inform easyJet’s strategies
Ø Maintain a portfolio of improvement initiatives with clear objectives, timelines, and ROI
Ø Produce regular performance and project updates for leadership and executive stakeholders
Ø Contribute to business case development for investment in equipment, systems, or resourcing
