Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for supporting the continual operation of a Training Management System (TMS). Additionally, this role will support the auditing, issuance, and updating of Flight Attendant qualifications records in accordance with Federal Aviation Administration (FAA) and company policies. This role will require you to work a differing schedule including weekends, holidays, and various hours.
• This role is a member of the Inflight Training Team within the Customer Experience Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Design system workflows, identify operational/regulatory roadblocks, and develop resolutions
• Create and maintain playbook documentation for all processes, procedures, and design elements
• Manage system records including building new user profiles, maintain current records, and archiving historical records
• Manage resource schedules, resolve scheduling conflicts, and assign trainees/instructors to applicable events
• Develop training material and facilitate to downline users
• Coordinate with internal and external stakeholders to receive feedback and implement refinements in support of the broader business unit objective(s)
• Coordinates with the FAA, DOD, IOSA, IEP etc. to provide timely and accurate data for audits
• Performs system-associated registration activities, including but not limited to report generation and specific assignment of flight attendants to training
• Provides records and/or systems explanations to internal and external customers as requested
• Manage day of class set-up for all training programs
• Issue/Update Flight Attendant qualifications following completion of training
• Flex to support additional duties, as needed

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent work experience
• 2 years of prior job experience
• 1 year of project management experience

Skills, Licenses & Certifications

• Advanced knowledge of MS Office suite including Excel and Access
• Advanced knowledge of FOS and associated systems
• Knowledge of Enterprise Learning Management System
• Knowledge of Flight Attendant CBA
• Must be able to handle shifting priorities and work independently
• Strong task organizational skills with adherence to developed business practices to ensure a high degree of accuracy
• Ability to coordinate task(s) amongst team, as needed

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.