Customer Quality/Mission Assurance Lead (ONSITE)

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Collins Mission Systems Customer Quality is seeking an experienced professional Customer Quality / Mission Assurance Lead (MAL) to implement and manage a Quality Assurance System and specific customer quality flow-down requirements throughout proposal and program lifecycles. The selected professional will tailor existing quality planning to administer customer and internal quality requirements for program teams and supply base. The selected individual will act as the voice of the customer to independently assure mission success.

The Mission Assurance Lead (MAL) is responsible for leading a team of cross product Mission Assurance Engineers.  This position is onsite in Marlborough, MA or Largo, FL. US Citizenship is required.

Responsibilities may include employee performance development, staffing, as well as supporting programs ensuring that Mission Assurance technical requirements are developed using approved development processes and procedures. The MAL must be able to work within a cross-function, matrixed organization in which there is close interaction and collaboration with Supplier Quality, Hardware Quality and various Engineering disciplines.

What you will Do:

• Execute Mission Assurance responsibilities as a member of a program leadership team

• Ensure programmatic and technical risks are identified, contained, and managed throughout each phase of business pursuit and program execution 

• Ensure Mission Assurance engagement in engineering development, design and test requirements verification, including the transition of design to production

• Lead multi-functional teams in problem resolution and continuous improvement activities with an emphasis on six sigma, lean practices and other analytical improvement methods and tools

• Manage business and program performance utilizing predictive and proactive measures and metrics

• Maintain positive relationships with program management, cross-functional program leadership, suppliers, customers and government representatives.

• Lead Mission Assurance teams in performing to expectation and mentoring individuals in talent enhancement

• Perform with minimal supervision

• Lead, coach and mentor others in routine settings and difficult situations

• Collaborate with program team members to develop practical solutions to complex problems

Qualifications You Must Have 

• Minimum of 8 years leadership in Quality, Engineering or related discipline

• Application and adherence to Quality Management Systems IS0 9001 or AS9100

• Strong written/verbal presentation skills

• Proficiency in Microsoft Office Word, Excel, and PowerPoint

• Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.

• The ability to obtain and maintain a U.S. government issued security clearance is required.

• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

• U.S. Citizenship status is required as this position will need a U.S. SAP/SAR Security Clearance.

Qualifications We Prefer

• Active/Current security clearance

• Working knowledge of Industry and Government Mission Assurance Requirements and Standards

• Working knowledge of RCAS or a proven close- loop corrective action system

• Past or present active member or chair of Material and Failure nonconformance review boards (MRB/FRB)

• Experience with IPDS/gating or program phasing (nonrecurring/recurring activities)

• Experience in leading or a member of risk & opportunity management, assessment, mitigation and capture

• Experience in predictive and proactive measures and metrics assessments and leading actions to improve performance or mitigate problems

• Practical knowledge of systems engineering, reliability and system safety requirements

• Experienced in Earned Value Management and Cost Account Management including EVMS Level II certification

• Six Sigma Specialist or Industry Six Sigma Greenbelt Certification or Six Sigma Black Belt Certification

• ASQ Certified Quality Engineer or Manager

• Advanced Degrees in Engineering, Science, Mathematics or Technology

• Bachelors Degree in Engineering, Science, Math or Technology

• Bachelor of Arts Degree in appropriate field of science (Computer Science, Chemistry and Physics), ABET is the preferred, although not required, accreditation standard

• Bachelor of Arts Degree in Mathematics

What We Offer​

• Medical, dental, and vision insurance ​

• Three weeks of vacation for newly hired employees ​

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program ​

• Student Loan Repayment Program ​

• Life insurance and disability coverage  ​

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection ​

• Birth, adoption, parental leave benefits ​

• Ovia Health, fertility, and family planning  ​

• Adoption Assistance           ​

• Autism Benefit  ​

• Employee Assistance Plan, including up to 10 free counseling sessions  ​

• Healthy You Incentives, wellness rewards program ​

• Doctor on Demand, virtual doctor visits  ​

• Bright Horizons, child and elder care services ​

• Teladoc Medical Experts, second opinion program  ​

• Relocation assistance

•  And more!  

Learn More & Apply Now!​

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.  ​

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. ​

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

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This is an Onsite role: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

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At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  ​

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Apply now and be part of the team that’s redefining aerospace, every day.  

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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