Tasks
Your main tasks include, among others:
- Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness
- Identifies and manages revenue opportunities within his/her scope of responsibilities, Realizes cross- and up-selling potential
- Advises customers in finding the right solution and pro-actively sells customer oriented services
- Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
- Responsible for first escalation level for process related issues
- Monitor and support performance level reporting
- Work in and with various LHT systems, such as SAP, E-bat, MAX-LRU, SAP, etc.
- Consult customer on managing internal supply chain
* All other duties as assigned or required
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
The ideal Customer Service Manager must fulfill the following requirements:
- High school diploma/GED desirable
- College degree/vocational training desirable
- Bachelor’s degree desirable
- 2+ years of experience in MRO Customer Service required
- Fluency in English language required
- German and Spanish language desirable
- Knowledge in MRO Customer Service required
- Knowledge in CSR Training or equivalent OTJ, SAP and MAX
- MS Office skills as user
- Excellent cost consciousness
- Excellent detail oriented
- Excellent communication skills
- Excellent problem solving
- Excellent ability to work under pressure
- Excellent customer service
- Excellent commitment
- Excellent flexibility
- Excellent independence
- Excellent intercultural awareness
- Willingness to travel
- Must possess permit to work in the U.S.
* CV/Resume required
* Company will not provide relocation assistance
Company
About Lufthansa Technik Component Services LLC.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
www.lufthansa-technik.de
