Summary of AccountabilitiesSingle Point of Contact for customer on all project communications encompassing the entire work scope throughout the duration of the project while safeguarding customer satisfaction, expectations and maintaining company objectives ensuring overall project success.
Primary Duties and Responsibilities1. Act as single point of customer contact throughout work scope and duration of assigned projects. Schedule and conduct cross functional meetings, and report project status as required from pre-arrival through post-departure, following company processes. Conduct customer arrival and departure debriefs, monitor and manage project schedule and performance, drive recovery plans as required to meet company commitments. Provide updates to customers.
2. Establish positive, productive working relationship with project customer. Provide customer updates on a periodicity and by means preferrable to the customer. Manage customer expectations and develop customer trust.
3. Continuously review aircraft discrepancies, communicate issues, obtain work authorizations, coordinate test flights, prepare and review invoices, coordinate aircraft preparation and delivery, deliver final invoice to customer, ensure receipt of payment, and follow up with customer post-delivery.
4. Maintain awareness of project status, schedule, impediments, financials, and issues affecting projects and provide updates to internal and external stakeholders verbally, in writing, at meetings, and through communications methods as required.
5. Assist with invoice disputes and warranty claims as required.
6. Adhere to company policies and procedures, adhere to standards of professional conduct at all times, and present a positive, professional, active, and engaged persona to all customers.
7. Other duties as assigned by Customer Service Director.
The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
Education and Experience- Bachelor’s degree in business, or combination of work experience in the aircraft industry and education sufficient to successfully perform all primary duties and responsibilities.
- Broad overall knowledge of aircraft systems and industry standards.
- A&P License is a plus.
- 5+ years of project management experience in aviation is preferred.
- Must possess and demonstrate strong written and verbal communication skills.
- Strong computer skills including Microsoft Word, Excel and Outlook.
- Able to work required schedule and be present for aircraft arrivals and departures.
Additional Requirements or Skills- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development.
- A dynamic, supportive team culture that values innovation and collaboration.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify.
