Position Summary
The Customer Service Supervisor is responsible for tactical oversight of all divisional Customer Service operations within the order management process. Position will interact on a daily basis with customers, production, logistics, and sales staff to effectively meet customer service standards requirements and support the Division’s strategic initiatives.
Scope/Supervision and Interaction:Position will directly report to Division Customer Service & Logistics Manager and supervise related customer service personnel.
Responsibilities
Essential Functions:Supervise the daily customer service department workflow to ensure customers are serviced in a satisfying manner and company goals are met.Intervene in and directly manage challenging customer situations through research, direct communication and any other means necessary to resolve outstanding issues.
Qualifications
• Minimum of 3 - 5 years’ experience in a supervisory role within customer service. Logistics experience preferred.• Associates Degree. Bachelor’s Degree preferred.• Must possess advanced computer skills including excel and pivot tables.• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts• Efficiency and organizational skills• Possess analytical and technical skills required to understand business practices and processes..• Bilingual in Spanish and English
Additional Comments:The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).
