Customer Services Supervisor LON/MAN

Job Description:

Job Purpose

To undertake administrative responsibilities for the department working under the direction of the Customer Affairs Manager.

To ensure all company criteria for compensatory claims are met before initiating company procedures.

To ensure that all incoming complaints and legal claims received my mail are scanned, logged, and that CRIS is updated accurately.
Fully investigate feedback either received directly from passengers or other Emirates departments and formulate suitable replies.
Liaise with HO Departments including responding to any queries and updating files with any communications.
Collate all relevant file information and operational reports for legal claims to send to local counsel.
Process standard damaged baggage replacements and lost baggage claims, while still adhering to Company regulations in regard to such claims and compensation.

Qualification

A good standard of general education up to ‘A’ Level standard or equivalent.
Knowledge and experience in Baggage Tracing and Baggage Claims
Experience in an airport/travel agency passenger service environment.
Fully conversant with MS Office.
Knowledge of Airport, Reservations, Ticketing and Baggage systems is required.
Ability to work under pressure, prioritise workload and meet deadlines.
Ability to work and support others as part of a team.
Excellent written and oral communication skills.

Critical Competencies

Collaboration
Engaging Others
Delivering
Open to Opportunity
Drive

Information

Candidates must have the legal right to live and work in the UK.
Fluent in written and spoken English. Additional languages are beneficial.

Salary & benefits

Competitive salary

Eligible to Profit share
Meal Allowance
Transport Allowance

Job Ident #: 23144

Company Details

Emirates Airlines

P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com

With a fleet of more than 230 aircraft, we currently fly to over 140 destinations in more than 80 countries around the world, and our network is expanding constantly. Over 1,500 Emirates flights depart Dubai each week on their way to destinations on six...

Benefits:
TBD

Supported Manufacturers:
Airbus, Boeing

Supported Models:
A380, 777

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Job Info

Location

London, England, United Kingdom

Type

Permanent

Company Details

Emirates Airlines

P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com