Data Analytics Manager

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Manager Data Analyst – IT is a data driven leader with a passion for data and analytics, the willingness to dig deep into details, and the ability to assess the big picture and identify process improvement. Developing and maintaining solid relationships with key partners across Digital Technology and Product teams with a good understanding of the business, as well as leading, coaching, training, and motivating a versatile team are keys to success in this role. This team would be integral to interpret data gathered from various sources and interpret patterns and trends and turns it into information which improves Operational Excellence (OX). This role requires a communicator with passion for finding the signal in data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Customer Travel Experience (CTE) product owners on operational metrics. This role deeply understands the digital performance of the applications/systems influencing the business functionality of applications/systems. Understands the right questions to be asked on the platform data tied to the CTE. Develops streamlined and comprehensive data analytics workstreams. Areas of focus will include, but are not limited to: Data Visualizations, Application performance analysis, Error patterns, top factors contributing to errors, Identify, design, and implement internal process improvements: recommendations for performance and greater scalability, modeling and coding of data.

• Manager for 3-4 data analysts, hires, provides technical guidance and domain expertise to the team
• Lead analysis of new platform updates and application releases, learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards
• Build trusted data products including dashboards and reporting products to support Digital Technology and Customer Travel Experience leadership that helps them make data driven decisions on application performance
• Communicate and share updates with senior leadership, along with putting together regular presentations
• Manage the deployment and upkeep of Power BI workspaces and SQL scripts that convert log data into actionable insights
• Ensure seamless integration of BI solutions with current systems and data sources
• Keep abreast of industry developments, tools, and standard processes in BI and data analytics
• Lead reviews of models, solution strategies, and code with the team to use its collective experience and reviews of solutions with business/product management teams to ensure that they are acceptable

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree in Engineering, Data science, or related field
• 4+ years in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 500 company
• 1+ years of leadership experience
• Experience putting together presentations for partners and leaders at a MD and VP level and interact with all levels of management
• Expert level BI dashboarding experience (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards. Advanced Excel knowledge
• Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand critical metric / Goal Settings from teams to large organizations
• Advanced level SQL skills
• Strong problem-solving skills, using data to tackle problems
• Outstanding writing, communication, and presentation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree in Information Systems, Aviation management or related degree, MBA
• Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics
• 3+ years in a manager role
• Experience with DataDog / AppD / Kibana is a big plus
• Experience with Enterprise monitoring systems is a plus
• Experience with Palantir Foundry, Microsoft SQL Server Management Studio
• Previous airline or travel industry experience is a plus
• Experience with AWS - Redshift, Quicksight, Athena
• Experience with Big Query

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.