Digital Commerce & Distribution Lead

Job Description:

Hours: 37.5, Monday to Friday

Location: Hybrid working 3 days a week in either our Cargo Facility at DCE - London Heathrow or VHQ in Crawley. Please note the working week must include a Thursday at DCE.

Closing Date: Sunday, 9th March 2025

In a nutshell

At Virgin Atlantic, we believe that everyone can take on the world, and its our vision to become the most loved travel company. As we embark on the next exciting stage of our journey, were harnessing our spirit of entrepreneurship and innovation to challenge the status quo. If youre ready to take your career to new heights, read on...

Known internally as an Analyst, Cargo Digital Distribution, you’ll be the key point of contact for digital distribution channels, supporting both operational and tactical functions. You will play a crucial role in managing and resolving digital customer journey issues, optimizing digital adoption initiatives, and driving business-critical projects. Your responsibilities will include stakeholder management, system enhancements, data-driven decision-making, and supporting digital expansion across multiple spanets. Additionally, you will act as a deputy for the Manager, Cargo Digital Distribution, ensuring smooth operations and collaboration across teams and external partners.

Day to day

Lead and mentor internal teams as the go-to expert for digital distribution platforms, proactively resolve issues, ensuring minimal disruption to digital customer journeys and contributing to overall business efficiency.
Monitor and optimize digital adoption trends, identifying opportunities for improvement and ensuring seamless customer journeys through targeted training and process improvements.
Collaborate with cross-functional teams, including IT, Cargo Technology, Customer Service, and external vendors, to resolve technical incidents and drive timely, efficient solution.
Own and deliver digital distribution projects, including new products, functionalities, and process improvements, to enhance digital adoption and drive efficiencies.
Analyse and track digital adoption metrics, providing insights and strategic recommendations to optimize platform performance and accelerate growth.
Partner closely with Revenue Optimization to resolve rate queries, mitigate revenue leakage, and ensure pricing strategies align with digital goals.
Lead mindset shift initiatives to drive higher digital adoption, influencing both internal teams and external customers to embrace digital solutions for greater business impact.

About you

Do you have a strong technical mindset combined with excellent customer service and analytical skills? Can you work independently while influencing stakeholders at all levels? Then this could be the role for you!

Alongside the above, we’re looking for the following:

Proven experience in either air cargo, e-commerce, or digital channel optimization.
Strong analytical and problem-solving skills, with a keen eye for process optimization.
Ability to influence internal and external stakeholders, including technology suppliers, customers, sales teams, and senior management.
Experience in change management and project delivery, particularly in digital transformation initiatives.
Proficiency in Microsoft Office applications, especially Excel, with the ability to automate tasks and processes.
Excellent communication and negotiation skills, with the ability to translate technical language into clear business communications.
Highly organized, with the ability to prioritize workload in a fast-paced, evolving environment.
Previous experience in system change management and digital adoption strategies (preferred but not essential).

Does the above sound like you? Then wed love to hear from you!

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2589

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Crawley, England United Kingdom, International, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en