Director of Operations (StandardAero Alliance, Maryville TN)

Reports Directly To:          Vice President/General Manager, Strategic Business Unit

Reports Functionally To:   Vice President, Operations

Manages, plans, directs and coordinates overall aircraft engine maintenance, repair, and overhaul (MRO) operations to conform with engine original equipment manufacturer (OEM) repair and overhaul requirements as well as internal company established goals and objectives.  This includes oversite of MRO operations certified as an FAA Part 145 Repair Station in two buildings, covering ten aircraft engine product lines, with four active engine test cells, and two-hundred operations team members. 

Achieves objectives by developing and maintaining a competent management team engaged in production planning and control, scheduling, materiel control, facilities maintenance, quality control activities, as well as, staff development and employee relations.  Initiates and supports continuous improvement of operational processes and support activities.

Direct Reports Include:  Eight Operations Cell Managers

Technical Requirements

• 7-10 years of leadership experience in aviation and/or MRO (Maintenance Repair Overhaul) environment desired
• Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
• Strong project management skills.
• Working knowledge of PCs in the current company operating system environment.
• Working knowledge of production management computer systems.
• Working knowledge of company instructions, company processes, administrative policies and procedures, and export compliance regulations.
• Bachelors degree in engineering, business administration or a related discipline; or equivalent combination of industry experience and licensure/certification.

Immune Specific Accountabilities

• Recognizes and understands flight/product safety critical parts and processes.
• Responsible for immediately reporting flight/product safety concerns.
• Participates in proactive risk analysis of flight/product safety critical parts and processes.
• Promotes the power of collaboration, fostering a strong team environment that drives collective success.

Specific Accountabilities

• Oversees and participates in the development of performance, efficiency and product quality standards for all production cells/service operations and may include supply cells.  Provides guidance to production managers regarding the coordination of business unit standards with overall company objectives.
• Coordinates and liaises with quality assurance, engineering, materiel, customer service, sales, finance, internal redesign teams, new product introduction (NPI), continuous improvement, and others to resolve difficult or continuing problems and ensure production standards and goals are achieved.
• Monitors and analyzes output, cycle times, routings, labor, quality, staffing, facility usage, budget, financial performance, etc. for operations team, and oversees and participates in the resolution of problems or reinforcement of positive findings.
• Conducts regular capacity and strategic business planning of equipment, floorspace and manpower required based on annual forecast and sales levels.
• Conducts studies to ensure the business unit operations continue to operate in a cost-effective manner as technological, legal, regulatory, policy and product changes are implemented.
• Controls production costs by setting production standards and implementing methods improvements and cost saving programs.  Coordinates continuous improvement project plans with operations to maximize the financial impact of projects with multi-SBU benefits. Plans and directs changes to machinery and equipment, production systems and methods of work.
• Formulates, recommends and implements policies and programs to guide the corporation in maintaining and improving the competitive position and profitability of the operation.
• Directs Operations Managers annual budget planning, reviews/approves monthly expenditures, holding accountable to Annual Operating Plan (AOP).
• Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes.
• Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of entire operations team.
• Technical review and sign-off of all internal operations work instructions on specified processes and timelines.
• Carries out special projects as assigned.

Educational Information

The typical minimum level of education to perform this job competently is equivalent to completion of a bachelor program involving acquisition of an advanced understanding of complex concepts and procedures in an area of work related to assigned duties. This specialized training is often recognized by a degree, but could be obtained through equivalent combination of industry experience and licensure/certification.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is seven to ten years.

Ongoing work assignments typically have only generally defined goals, but no (or minimal) direction with respect to what action steps to follow.  The abstract nature of the work is such that the incumbents education, training, and previous experience cannot assure either the goal or the approach can be clearly understood because the tangible product or service resulting from the work often does not exist when a project is initiated.