Director, Owner Services (NJUS)

Job Description:

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Director, Owner Services is a proven leader who fully embraces NetJets mission statement: "To enhance the life of each Owner, one exceptional travel experience at a time. The Director, Owner Services will be responsible for leading the Owner Services teams / department in creating a competitive advantage, retaining our Owners and helping to grow the NetJets business model. The Director, Owner Services will be a leader of leaders with the experience to influence, inspire, develop and direct their teams to success. The Director, Owner Services will require the flexibility to manage multiple roles and situations simultaneously in order to meet and exceed all departmental metrics. This will require them to demonstrate exceptional leadership capabilities, proven relationship building skills, strategic / tactical thinking and proactive problem solving.This is a highly visible position that consistently requires more hours than a standard work week.

Tasks and Responsibilities

Leadership:The Director, Owner Services will influence, develop, drive performance, andlead the Owner Services department with successful strategy implementation. They are responsible for coaching and developing the Owner Services managers to lead their teams, while driving teams to know their Owners and provide exceptional service. The Director we be responsible for setting the expectation for effective collaboration between Owner Services teams and other departments to ensure delivery on our Brand Promise by proactively understanding owner expectations, mitigating pontential service issues, and driving the Owner Services department to meet and exceed all departmental metrics.
Owner Retention: The Director, Owner Services will ultimately be accountable for Owner retention within each of their teams and the Owner Services department. The Director will be responsible for cultivating a culture within Owner Services to know the Owner in order to provide exceptional customer service.This envolves connecting with and knowing the Owners and driving the Owner experience cross functionally within the business.The Director will collaborate with all departments within the flight center, the sales team, and finance to ensure we are providing an exceptional travel experience and exceeding owner expectations at every touchpoint.
Accountability: The Director, Owner Services will have the proven ability to lead and inspire their teams to consistently meet and exceed all departmental metrics.They will also be highly skilled in driving performance management in order to set clear expectations and boundaries to achievethe expected results,which in turn will foster a positive culture of accountability.
Motivation: Acknowledges outstanding work in order to lead & motivate teams. This will be done by individual / team recognition, peer to peer recognition,positive communication in team meetings and ensuring the Owner Services department is properly supported at all times.
Collaboration: Collaborate with leaders across all divisions (NJA, EJM and NJE) and departments such as Sales, Marketing, Strategic Operations, Operations, Dispatch, HR, to share best practices and insights that will further the development of the Owner Services departments globally and move NetJets Inc. forward within the private aviation industry.
Know the Industry: Constantly develops their understanding and knowledge of customer service best practices to discover creative ways to improve on the exceptional service NetJets provides. Remains current with all NetJets programs and products, trends within the aviation industry, and high-end / high-touch customer service. Effectively communicates and cascades this knowledge throughout the Owner Services department in order to maximize effectiveness.
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Bachelor's in Business Administration or Hospitality

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

Strives for Positive Results

Curiosity

Collaboration

Adaptability

Service-Oriented

Knowledge, Skills, Abilities and Other (KSAOs)

Exhibits exceptional leadership and decision-making skills. Ability to think strategically and create a vision that others will follow. A strong leader that inspires employee commitment and motivation through progressive workplace practices that foster teamwork, open communication, safety, respect, sincerity, helpfulness, courtesy and humility
Strong customer service focus and customer relations skills. High empathy for customers and passion for revenue and growth
Experience in adapting to constantly changing situations and many different personalities is required
Passion to win, ability to motivate and drive next level results, strong business acumen, team player. Ability to maintain a high level of energy and enthusiasm as the leader for Customer Service
Next level verbal and written communication skills. This leader of leaders needs to be able to coach and lead our best managers
Strategic thinking to better their teams, the department and grow NetJets as a whole
Influence skills to steer teams toward a common goal

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66 of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Job Ident #: 14719-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

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Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/