Position Summary
Provides oversight and leadership to support division wide past due backlog recovery efforts, to meet or exceed our customer expectations to return to “on-time” to purchase order status. Coordinates cross-functionally, through a team of recovery managers, to mitigate external customer production line disruptions and past due purchase order lines, typically caused either by supplier delinquencies, internal production execution challenges, schedule instability, manufacturing re-work, or test equipment failures. The Division Recovery Manager is the “voice of the customer” to balance demand with supply, and to set priorities for fulfillment in a critically past due environment, with the ultimate objective of driving performance improvements and restoring credibility with our customers. In this role, the Division Recovery Manager will be an internal point of escalation for customer calls, interactions, and leadership reviews, to mitigate escalations to the Division General Manager or other Aerospace Group leadership. The Division Recovery Manager is part of the staff leadership team that shares the responsibility to achieve the annual divisional goals assigned by the Division General Manager.
Responsibilities
Responsibilities:1. Provides strategic guidance on how to successfully build and execute recovery plans that result in long-term production stability and the recovery of the division to customer purchase orders.2. Leads and manages a team of recovery managers and collaborates with all support functions (within Parker and at suppliers), as needed to gain credible and timely information to provide customer feedback on a cadence consistent with customer expectations.3. Establishes key recovery milestones and assists the team to identify and mitigate potential opportunities, risks and issues impacting recovery.4. Conveys recovery plans to customers in a manner that satisfies the customer(s) and demonstrates that the division has control of the situation and is mitigating customer production line impact.5. Acts as managerial escalation point of contact for customers for matters regarding production status, schedule impacts, shipping information, and returned material.6. Mitigates customer escalations outside of the division through expert communication skills and saavy.7. Builds (and rebuilds) trust and credibility with customer leadership as the division works through recovery.8. Supports the production and material planning functions, to monitor material movement, arrival, and release to the production floor; participates in the SIOP process to help the division understand customer demand and supply strategies.9. Guides the preparation of reports, presentations, graphs, charts, and other documentation as needed to effectively illustrate production recovery.10. Coordinates customer leadership visits when such visits are primarily focused on delivery performance.11. Addresses both simple and complex individual or systemic problems, issues or concerns that are representing a barrier to performance improvements.12. Provides leadership or mentorship to team, including training, to promote the sharing of knowledge and growth of the function; Develops a standardized method of communication with consistent expectations and results.13. Demonstrates temperance in communication style; drives engagement on team in a manner that encourages team-building, emotional support, and work-life balance as the team works through difficult and high-stress situations with customers.14. Other responsibilities as assigned by Division General Manager.
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
