Tasks
During his/or her shift and dependent on the assignment focus, the Duty Manager is responsible for but not limited to:
- Establishing relationships with premium customers and facilitating the recognition of top customers
- Conducting daily flight briefings with personnel
- Being present frontline
- Steering, monitoring and troubleshooting all station related processes
- Collaborating with the Station Manager in mitigating conflicts of interest arising
- Fostering quality awareness and high service attitude in daily work
- Collaborating with the Station Manager in the general organization of the station
- Coordinating logistical support of audits
- Applying and maintaining the Safety Management System
- Maintaining all local instructions and system databases
- Having functional authority over the LHG and supplier staff member
- Making sure that the technical and logistical aspects of training activities are performed
- Reporting operational irregularities according to the operator’s manuals
- Informing the Station Manager about process/product shortfalls
- Providing feedback to inquiries and reports
Requirements
The ideal Duty Station Manager should meet the following requirements:
- High school diploma/GED required
- Bachelors or Masters degree desirable
- Minimum 2-3 years of work experience - thereof a minimum of 1 year of demonstrated work experience in ground operations is required
- Leadership experience required
- English language required
- German language desirable
- Industry knowledge required:- Individual LHG operator’s specifics- Knowledge of airport procedures and processes- Other airlines
- PC and Campus supported software including all MS Office programs
- Detail oriented
- Communication skills
- Problem Solving
- Quality consciousness
- Ability to work under pressure
- Conflict management skills
- Customer orientation
- Flexibility
- Initiative
- Interpersonal skills
- Professionalism
- Responsibility
- Team Work
- Reliability
- Assessment screening
- Willingness to travel
- Must possess a valid driver’s license
- Airport environment:- Shift work / overtime- High stress levels- Noise pollution- Outdoor weather conditions- Constant time pressure
*Must possess a legal work permit in the UK
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
