Employee Experience & Support Team Leader

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defense and security and one of the world&39;s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other&39;s expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus’ global success and play a vital role in Airbus’ transformation journey in  standardization, harmonization, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working / processes will be a relic of the past within the AGBS. To drive such culture change  we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.

Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’.

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Responsibilities - your mission

You will be supporting the HR Operations Department. You will be responsible to:

Team Leader Activities 

• Support and assist the team on management dimensions (assessment salary increase, promotion, management of competencies, training, development).

• Responsible for the team´s operational performance.

• Propose and implement process harmonization and standardization between the different legal entities and promote an end to end approach. 

• Prepare reporting:

  • KPIs to internal customers and stakeholders to display process performance.

  • Propose mitigation actions with internal customers and other stakeholders.

• Propose and implement continuous improvement opportunities.

• Act as the first point of contact of the mission to share any issues / capacity / escalation / support / improvement ideas.

Operational Tasks and Responsibilities

• Preventive support

  • Anticipate newcomer arrivals with system changes in link with Recruitment actors, processes and tools.

• Curative Support

  • Provide L2 support to identify onboarding issues root causes (HR, etc.).

• Coordination of internal mobility activities in link with ad-hoc Stakeholders.

• Follow-up & Reporting.

• Continuous Improvement: Ideate, propose & test ideas on processes, tools, and digital solutions. Document Knowledge articles  and communicate updates (i.e: coherence with chatbot content, etc.).

Requirements - our ideal candidate will have

• Fluent level of English; 

• Previous experience working with SAP, Workday, IT Directories, Onelogin;

• Problem solving / analytical orientation;

• Ability for structured working;

• Strong team player with the ability to support and accompany change;

• Ability to manage and coordinate stakeholders;

• Capacity to improve, understand the big picture and end vision;

• As a Plus: 

  • Usage of ServiceNow (Management of Incidents, Requests, HR Cases)

  • Working with Agile methodologies

  • ITIL Certified

Benefits - what’s in it for you

• The chance to work in a multicultural environment.

• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe. 

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office at Parque das Nacoes, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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Your application:

Airbus offers a wide variety of competitive benefits and development opportunities. If you meet the requirements of this unique opportunity, and you have the &34;Passion to Innovate&34; and the &34;Power to Change&34;, we encourage you to apply now.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.