The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight.
Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.
Job Summary
The ACAA’s Employee Experience Manager will report to the Director, Talent Development, the Employee Experience Manager manages the organizational performance review cycle including performance evaluations, competencies assessments, and succession planning process. He/she also manages the employee experience journey, including New Hire Orientation and employee recognition/engagement programs.
Here is how the Employee Experience Manager will help:
- Manages performance review program to ensure effectiveness, compliance, and equity within the organization.
- Conducts talent review calibration meetings with leaders to ensure governance over performance review scoring within the organization.
- Leads the continuous improvement of the onboarding program to accelerate employee engagement and learning.
- Create detailed on-boarding plans for new Department and Senior Leadership employees.
- Driving employee engagement to create an environment that attracts and retains talent through a sought-after work culture.
- Develop an understanding of employee perspectives and promote positive employee relations through a variety of programs including surveys, discussions, and employee recognition programs.
- Manage development of new hire care programs in conjunction with the Employee Relations Manager to ensure new employees are adjusting to their position and are receiving the necessary tools to succeed in their new role.
- Partner with HRMS Manager to identify and conduct analytics to support program recommendations or solutions.
- Stay up to date on industry trends and best practices related to innovative ways that drive workforce engagement.
- Communicate all position details and necessary documents required with new hire; answer any questions before orientation.
- Liaise with Information Technology to create necessary accounts for new employees (e.g., Concur, JDEdwards).
- Performs other related tasks as assigned or required.
The successful candidate for the role of Employee Experience Manager will demonstrate the following key competencies needed in our culture:
- Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates; Listens for understanding first with peers, superiors and subordinates
- Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
- Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team
- Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers
Qualifications
Requirements to apply for the role of Employee Experience Manager are:
- Bachelor’s degree in Human Resources Management or Organizational Psychology.
- 5 years of related experience at the management level in performance management programs, learning and development, and organizational succession management.
- Experience in project management, process improvement and vendor management.
- Experience with Cornerstone On Demand Performance Management, Success Management, and Learning Management Modules a plus.
- Current, valid Pennsylvania Class C driver’s license or ability to obtain and maintain the same.
We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:
- Extensive knowledge of:
- Instructional methods and techniques.
- Performance management frameworks and tools.
- Employee development strategies and tools.
- Demonstrated ability to build strong relationships and lead by influence
- Team player who is committed to building a positive environment for all employees.
- Proficiency in documenting processes and keeping with industry trends.
- Exceptional ability to connect with people at all levels.
- Microsoft Office software including Word, Excel, PowerPoint and Access.
- Exceptional interpersonal and communication skills.
- Considerable knowledge of Human Resources Management specifically performance management programs through training and development strategies and processes.
- Ability to travel 5
Don’t meet every requirement?
Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.
Caring For Our Crew
At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:
- We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
- ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
- When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
- ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
- ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
- Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
- All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
- Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
- A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.
- Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.
About Allegheny County Airport Authority
Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader.
Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability.
PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.
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