Flight Support Supervisor

Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport. 

Job Outline
Plan

• Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates

Deploy

• Liaise with Customer Airlines seeking clarity and confirmation on flight status as required

Lead

• Create, update and maintain dmis database

Execute

• Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC


• Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data


• Liaise with Commercial team on new airlines start-ups and creations


• Ensure flight type & status along with Paying party is accurately updated in DMIS.


• Verify and validate on shift basis daily slots and dmis schedules


• Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders


• Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery


• Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center


• Respond to Customer complaints and feedback in a timely manner

• 12 years of schooling or equivalent 


• Fluent in English written and oral Experience:


• 5 years of experience in ground handling / airport operations Customer relationship


• Good understanding of ground handling services


• Knowledge of customer SLA and agreement