How youll help us Keep Climbing (overview & key responsibilities)

Delta Professional Services (DPS) is the premier Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners. The General Manager, Atlanta Operations will be responsible for leading and motivating a team of DPS individuals that are responsible providing high quality customer service and support to Delta Air Lines and the DPS Airline Transport Pilot Certification Training Program (ATP-CTP). The incumbent will also be responsible for leading a team that supports the growing DPS business. This will be accomplished by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organization’s standard operating procedures (SOPs). To be successful, we are seeking a leader that is focused on thoughtfully driving the business forward. This leader will be responsible for the Delta Air Lines relationship. He/She will lead client development and build seamless customer interactions. He/She must accelerate our client experience by strengthening customer trust, expanding business and fostering new offerings and experiences.

This is a critical leadership role on Delta Professional Services Operations team. This leader will collaborate with leaders across the DPS Operations, Sourcing and Administration teams to deliver on our goals and support DPS’ broader customer and margin objectives.

Summary of responsibilities (not comprehensive)

The leader must lead with the following characteristics:

Entrepreneurial, change-striving, resilient spirit that leads by example, and is disruptive in thinking big and dreaming big without boundaries
Embraces challenges and drives toward solutions
Comfortable and confident expressing candor to any audience, has executive presence
Ability to flex and tailor communication when speaking with business partners and external partners

This position reports to the Senior Vice President, Operations & Client Experience for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.

ESSENTIAL FUNCTIONS/TASKS

Lead DPS Program Managers assigned to Delta Air Lines and the ATP-CTP
Mentors, coaches, and inspires a diverse team to perform and deliver at their best
Foster strong relationships with client leadership team
Strong influence and collaboration skills to work effectively cross-divisionally with trust, an enterprise mind-set, and a focus on delivering quality results on-time
Coordinate with DPS and client teams to deliver premium services on time, every time
Partner with client leadership to identify target needs, staffing requirements and potential areas for growth.
Leads and effectively manage high impact projects with an acute understanding of risks, tradeoffs, and competing corporate priorities
Manages DPS P/L as it relates to area of responsibility
Partner with DPS Sourcing and Recruiting as needed to support Delta Air Lines and the DPS ATP-CTP
Support the relationship and communication strategies with the client’s multiple teams
Consistently prioritizes safety and security of self, others, and personal data
Establishes an environment of continuous improvement
Write and distribute periodic DPS employee communication
Coordinate periodic town-hall meetings
Review and approve employee expenses
Travel required

ADDITIONAL PROGRAM RESPONSIBILITIES

Develop a comprehensive list of work processes related to client support and documents a step-by-step process flow for each identified process
Identify ways to automate and streamline key workstreams and processes within their department

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Bachelor’s degree or equivalent, relevant experience
Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred)
Previous leadership experience in a FAR Part 121 Air Carrier Flight Training & Standards, Operations or Safety Department or a Part FAA Part 142 Training Center
Solid organizational and leadership skills
Conversant with Air Carrier Flight Training Operations and Federal Aviation Regulations
Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership
Must operate with a high degree of confidentiality and trust
Solid computer skills including proficiency with MS Office 365 and the ability to learn other Delta/DPS software
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

General Manager, Atlanta Operations

Company Overview