Global Ombudsman & Compliance Investigations Leader

Job Description

Essential Responsibilities

• Develop vision & strategy for GE Aero ombuds & open reporting program.
• Effectively manage full investigation lifecycle
• Liaison to board of directors on open reporting program health and statistics
• Oversee the investigations team and 2000+ cases annually, including training and mentoring of investigators, assignment and management of caseloads, review and supervision of cases and closure reports, and performance development for the investigators
• Managing the investigation process, including ensuring compliance with timely days to close and other significant metrics, effective coordination with all stakeholders in the businesses, regions and corporate functions, ensuring customer satisfaction with the process
• Personally conduct significant investigations
• Review and analyze case data, identify trends and keep key stakeholders apprised of important developments
• Develop and implement of an overall strategy and consistent, simplified process for investigations
• Provide leadership, supervision, training and guidance to the COE investigators
• Set strategy and vision for Ombuds/open reporting requirements and metrics
• Partner with Compliance, Legal, Human Resources, Security & Crisis Management and other stakeholders to identify and understand trends
• Problem solve based on such trends and, thereby, enable the organization to respond in a timely and proactive manner
• Develop consistent processes across businesses and regions.  Leverage FLIGHT DECK to improve process and key performance indicators
• Know and understand all applicable legal and policy requirements pertaining to the conduct of investigations including in areas involving employee interviews, data privacy, labor and employment requirements, and monitor changes in such laws and policies and provide guidance with respect to such changes

Qualifications/Requirements

• Must be willing and able to travel up to 20 of the time
• At least 10 years of experience in Human Resources, Compliance, or Labor & Employment Law, including experience conducting investigations
• Ability to support/lead people who sit in multiple locations and are from multiple, diverse cultures
• Strong oral and written communication, interpersonal,  analytical and problem-solving skills
• Self-motivated with ability to handle a large and varied caseload simultaneously, to multitask, to delegate, and to work independently with minimal supervision
• Ability to interface effectively with senior business and functional leaders throughout the organization
• Prior experience preparing and presenting content to senior executive leaders. Ability to summarize messages clearly and concisely
• Program management experience
• Lean/process mindset
• Process and detail-oriented, including strong organizational skills and ability to prioritize
• High level of cultural sensitivity, flexibility and emotional intelligence in order to work effectively with GE’s multicultural environment