Group Travel - Team Leader

Company Description

The Travel Division has primarily operated as a high-end, luxury Travel Agency, working alongside our Sister company Air Charter Service, to ensure that their charter customers have exclusive access to a range of ancillary products, including Luxury Hotels, Premium Cabin Flights, and top-of-the-range Villas & Yachts.

We are a fast-growing company, with plans for international expansion over the coming years. We are looking for pro-active, energetic and driven people to help us take our business to the next level.

Job Description

Over recent months, a clear opportunity has developed for an experienced Group Travel Sales Team to operate within the business, with requests for Corporate Groups, MICE, School Travel & Entertainment growing steadily. We are looking for somebody to manage & book these enquiries, standardise our offering and grow a team to be able to handle a significant increase in demand.

Working with The Travel Division

• Working to externally source leads, as well as engaging with referred Large Group Private Aviation Clients, to build a List of Repeat Travel Customers.
• Demonstrating an expert understanding of the most suitable Group Travel Product for each customer, and making suitable recommendations.
• Managing group travel bookings from enquiry to completion, and collaborating with other company departments to ensure best possible experience for our customers.
• Always taking a “Customer First” attitude, and taking full ownership of our Customers In-Destination Experience
• Maintaining relationship with repeat clients, and pro-actively managing your customer list through outbound sales calls, emails and visits (both face-to-face and virtual)
• Consolidating existing business, and hiring a team of people over time to grow the offering without impacting delivery of service.
• Engaging with Suppliers & Partners to ensure you are able to provide the most suitable choices for the customers requirements.
• Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets
• Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
• Representing the Business externally at events with suppliers, customers & wider industry peers.

Additional Information

This position is offering a starting salary of 54,000 + 10 Uncapped Commission

• 22 days annual leave increasing to 25 after 1 year service
• Clear path for career progression
• Free daily breakfast & lunch in our office canteen "The Hangar"
• Free onsite gym with classes
• 2x "giving back" charitable days a year
• Cycle to Work Scheme
• Private healthcare and Pension

The Travel Division is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.thetraveldivision.com/

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Qualifications

Our business is all about service, and we work to the end that we will always go the extra mile.

The Successful candidate for this role will have:

• Previous experience of booking & managing Groups within a Travel Team
• Very clear written & verbal communication skills
• Fluency in both written and spoken English
• Extensive knowledge of major global destinations and travel products, and an up to date understanding of latest tourism trends.
• Someone with a high aptitude and passion for sales
• An organised & disciplined attitude towards workload and time management
• A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
• Ability to work independently, but also able to collaborate with people both inside and outside of The Travel Division and the wider parent company.
• Previous experience of working on a GDS (ideally Amadeus) is desirable
• Previous experience of leading or managing a team of people is essential.