How youll help us Keep Climbing (overview & key responsibilities)

Supports, influences, and communicates the mission, goals, and objectives, and practices of the IT Field Operations team. Demonstrates leadership across multiple projects, peer groups, and airport operations in thought, initiative, responsibility, teamwork, actions, and culture. Effectively manages relationship with the customer (internal or external). Demonstrates the ability to lead, motivate and develop staff.

Essential Responsibilities:

Provide daily supervision and direction to personnel.
Ensure the availability, performance, and operational integrity of the Information Systems and Networks deployed in airports, sales offices, reservation centers, and other Delta facilities.
Communicate the business impact and ensure the right resources are available and engaged to quickly resolve any technology issue.
Review support model and identify opportunities for continued process improvement.
Effectively communicate with management, technical teams, and Delta business partners.
Track open issues and escalate as appropriate to ensure operational success.
Responsible for daily administrative tasks and projects which include technical support, point of contact for issues, creating reports, monitoring service levels, interface for customer services issues, etc.
Coordinate activities with internal/external technology owners/service providers.
Ensure that the Delta standards and procedures are adopted and implemented.
Consult with other technology groups to ensure operational success.
Responsible for reviewing and approving enterprise changes and additions and supporting Enterprise Change Management.
Communicate the Departmental leadership vision/strategy and then manage people and technology to follow that direction.
Monitors metrics, problems, trends, etc, in order to determine solutions, required process changes, etc. that will make the function more efficient.

What you need to succeed (minimum qualifications)

High School Diploma, GED or High School Equivalency is required.
Embraces diverse people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.
6 or more years of combined experience with IT application support and infrastructure.
The ideal candidate will possess strong leadership ability with being a lead team member and achieving challenging objectives. Airline industry knowledge is a plus.

What will give you a competitive edge (preferred qualifications)

BS/BA, preferably in a technical or scientific field, with 6 or more years of experience in IT project based environment is preferred
Knowledge of Agile practices and principals
Experience with modernization of applications across a portfolio.

IT Operations Manager (Field Operations)

Company Overview