Tasks
- Managing SaaS applications: DocuSign, Clarity, CR360 and ensuring their smooth operations for LH Group customers
- Continuous monitoring of interfaces and automated processes regarding integrity, performance and optimal usage, ensuring a smooth and stable IT support for the processes offered by LGBS
- Customizing of the supported applications according to technical and/or business needs, coordination of test activities and ongoing documentation of the supported solutions
- Driving automation and digitization
- Acting as primary contact and technical expert for IT-related issues
- Handling escalations
- SLAs and provider management
- Taking a lead role in onboarding applications within LGBS
- Governance of apps budget
- Developing concepts, implementation plans and operation models
- Ensuring the quality of product assets e.g. accurate and up-to-date product documentation for all stakeholders and end-users
- License and contract management
- Responsibility for IT governance (security, risk, strategy, architecture)
- Designing spaneting and sales campaigns
* Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower
Requirements
- Master/Bachelor degree
- +5 years of experience:
- in IT / supporting respective business functions with focus on SaaS applications
- with responsibility for business-critical IT systems.
- in analyzing and translating business / functional requirements
- Good understanding of Product Management role
- Capability to organize transition of technological solution design into operational Service Management
- Experience in monitoring interfaces and automated processes
- Ability to communicate technical ideas to technical and non-technical prospects
- Excellent knowledge of English (oral and written)
- Experience with IT documentation maintenance
- Experience in customizing and conceptual design of IT solutions
- Knowledge of IT project management methodologies
- Diligent, independent, and systematic approach to work
- Strong time management and organizational skills
- High precision
- Pro-activeness
- Understanding of cloud architecture
Nice to have
- German language skills
- SAP Technology knowledge
- Marketing and sales experience for IT Products
- IT infrastructure knowledge
* CV/Resume required
* Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
