Key Account Manager

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Key responsibilities and duties:

• Acts as a liaison between customers and business operations regarding contractual requirements, status of work, pricing and orderbook scheduling, specifically the contracted output plan for Chinook TLCS-2 contract.
• Establish detailed Contract Year operational objectives and aid operations function to establish action plans to meet customer program requirements.  
• In Conjunction with the Programme & Operations Directors Manages adherence to program plans and schedules.
• Maintains control systems and reports that accurately measure progress such as estimate and invoice schedules. 
• Responsible for ensuring customer satisfaction in all aspects of the assigned business inclusive of gaining Voice of the Customer Reviews at intervals laid down within company policy.
• Communicates impact and recovery plans to the customer.
• Ensures contractual commitments are met regarding management of information and customer reporting.
• Works across all departments to ensure that customer and contractual requirements are adhered to for production, procurement, quality control, logistics, and administrative functions.
• Obtains customer approvals for work scope changes and special purchase requests via contract changes or Adhoc Over and Above tasking proposals.
• Acts as an escalation contact for customers on matters related to performance and manages customer needs to ensure their satisfaction and continued business.
• Provides alternative solutions to customer, including submission of over and above requests.
• Works in conjunction with Operations and Supply Chain in the development and submission of over and above quotations to customers.
• Reviews invoices for accuracy in terms of labour, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
• Acts as the primary contact, assisting in the review and approval of customer proposals.
• Develops and monitors key performance indicators for the department 
• Monitors and reports contractual KPI performance at intervals defined within specific customer contracts

Competencies:

Essential

• An adequate degree of financial acumen; prior experience with customer estimates and invoices.
• Strong planning, organizational and analytical skills.
• Ability to make sound business decisions, provide advice on strategic solutions, and implement problem solving techniques.
• Strong verbal and written communication skills as well as presentation skills.
• Strong leadership and coaching skills to interact with Customer Services Representatives and develop commercial/contract knowledge of shop floor team leaders. 
• Experience building strong working relations with customers.
• Strong working knowledge of PC’s in the current company operating system environment including Microsoft Office, Smartsheets, and Power BI.

Desirable

• Prior experience in aviation/aerospace industry. 
• Prior experience in MoD support contracts.

Benefits that make life better:

• 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays
• 4 employer match pension scheme
• YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more!
• Bonus opportunities
• Generous paid sick leave
• Life assurance cover
• Salary sacrifice cycle to work scheme
• Onsite gym at both the Fleetlands and Almondbank sites
• Eye test vouchers
• Seasonal flu jabs administered on site each year by Bupa
• Learning and training opportunities 
• Salary sacrifice EV lease scheme