Tasks
The Key Account Manager is responsible for:
- Support and develop clients, and carry out necessary coordination for the services of Segment Aircraft Component Services
- Responsible for revenue and profit (customer-related) of the customer contract.
- Ensure the provision of services, identify improvement potential and develop measures for optimization together with the business units
- Organize and lead regular performance meetings with Segment ACS and customer’s top management
- Identify upselling potentials in existing customer contracts
- Prepare technical documentation for negotiations with customers and prepare sales campaigns and spaneting initiatives
- Negotiate adjustments to contracts in cooperation with business units and sales
- Coordinate all LHT customer service activities for assigned customers
* Participate in other duties as assigned
Requirements
The ideal Key Account Manager should meet the following requirements:
- University or technical college degree in Engineering or Business Administration
- Professional experience in a customer relations / client servicing role, preferably in technical customer service/ sales, maintenance of aircraft or material management
- Fluency in English language
- Knowledge of Chinese (Mandarin, Cantonese) and/or other Asian languages
- Good knowledge in customer service, sales or negotiation
- Good commercial risk management and financial analysis skills
- Good analytical skills
- Clear spoken & written expression
- Excellent service & customer orientation
- Good team spirit
- Good computer skills (MS-Office, SAP)
- Willingness to travel
- Ability to handle stress
* CV/Resume & Cover Letter required
* Company will not provide relocation assistance
Company
About Lufthansa Technik Component Services Asia Pacific Ltd.
Lufthansa Technik Component Services Asia Pacific Ltd. (LTAP) was established in 2016 as the regional headquarter for Lufthansa Technik’s component business in Asia. LTAP serves airlines and other customers in the region and provides component asset management and MRO services. As a regional HQ, LTAP coordinates employees in several countries in the region working for multiple companies. The focus in Hong Kong is on Regional Management, Strategy Product Sales, Customer Service, and Supply Chain Functions.
www.lufthansa-technik.de
