MRO Site Quality Leader

Job DescriptionEssential Responsibilities

Strategic

• Owner of Zero-Defect Culture and Proactive Quality for MRO operations.
• Collaborate with Business Leadership on breakthrough objectives and top-level improvement priorities.
• Champion the Lean Transformation in MRO Quality operations, providing subject matter expertise on methods and tools such as Problem Solving and SMS methodology.
• Partner with customer teams and directly with customers on quality improvements to enhance the customer experience.
• Drive advanced quality tool maturation in MRO operations.

Organisational

• Reporting to the accountable manager or deputy on relevant aspects of the QMS and specifically the company audit program and Safety Management System.
• Lead an experienced team of quality professionals.
• Work closely with horizontal and vertical teams in the business across the globe.
• Provide coaching and mentoring to the quality and other business teams on an ongoing basis.

Operational

• Assure performance to Key Performance Indicators in delivered and process quality.
• Maintain strong regulatory and quality system compliance.
• Control and execution of the company internal and external audit programs.
• Maintenance of company held Regulatory Agency/National Aviation Authority approvals and the associated Maintenance Organization Expositions/Supplements.
• Oversight of the supplier quality system, and materials purchasing and contracting support.
• Oversight and maintenance of the work away from site privilege (if needed).
• Procedural and regulatory oversight of the certifying process and associated qualifications and approvals of company personnel holding “Certifying Staff” authorizations.
• Controllership, approval and maintenance of the site company policies and procedure structure.

Qualifications / Requirements:

• Demonstrated experience within aerospace and maintenance, engineering, or manufacturing.
  • Previous experience in aerospace MRO organizations.
  • Understanding of MRO quality system structure, policies, and frameworks.
  • Knowledge and experience of the CAA/EASA/FAR and other NAA regulatory environments and compliance.
• Experience in leading teams.
• Ability to work cooperatively and respectfully with the teams to identify systemic quality improvements within the organization and develop robust defenses.
• Ability to travel – 20 (domestic and international).
• An open and humble approach, and the ability to foster productive working relationships and provide clear support and guidance where complex regulatory and policy specialties apply to staff duties and business needs is essential.
• A keen eye for detail, compliance and standards

• Excellent communication and interpersonal skills, with an outstanding ability to interact and engage at all levels of the organization - from shop floor team members to senior leadership.
• Proven leader in driving Continuous Improvement.
• Strong Problem-Solving experience.
• Strong program and project management skills. 

Additional Information