Management Systems & Audit Manager

• Category: Mission and Quality Assurance
• Location: Cheltenham, Gloucestershire, United Kingdom
• Clearance Type: Security Check (SC)
• Telecommute: Yes-May consider hybrid teleworking for this position
• Travel Required: Yes, 25 of the Time
• Positions Available: 1

Role

As the Management Systems and Audit Manager, you will be responsible for ensuring company’s management systems effectively support business operations and comply with regulatory requirements, and other applicable industry standards. You will be responsible for maintenance of NGUKL’s existing external ISO accreditations, and for supporting the business in the attainment of new ISO accreditations to support the business strategy.  You will also be responsible for managing and coordinating NGUKL’s risk-based audit programme.

Key Responsibilities

General

• Support the Head of Quality in developing a Management System and Audit Strategy to support the wider business strategy; agree objectives and create roadmaps for new standards attainment and other key events
• Manage implementation of objectives, and report progress as required
• Manage budgets related to Management Systems and Audit team activities.
• Support the Head of Quality in the identification and management of risks associated with Management Systems and Audit activities
• Ensure regular communication to all employees of key information related to the Management Systems and Audit activities
• Manage the daily operational tasks of the Management Systems and Audit Team
• Line manage and support the professional development of members of the Management Systems and Audit team
• Collect metrics related to Management Systems and Audit activities and report trends, risks and opportunities
• Support the Head of Quality in ensuring regular, efficient Management Reviews take place that are compliant with the requirements of the ISO standards and provide value to the business.

Management Systems

• Develop, implement and maintain the company’s Integrated Management System (IMS) to ensure compliance with regulatory requirements and industry standards (e.g. ISO 9001, 20000-1, 27001, 14001) and improve effectiveness
• Lead continuous improvement activities and initiatives, working with functions and process owners to ensure processes are up to date, efficient and align with required standards, promoting best practice
• Ensure effective configuration management and controlled publication of NGUKL Principles and Operating Practices (PrOP) on the IMS and the Globalshare Network (GSN)
• Continuously improve the IMS and promote awareness, including effective induction for new employees and regular refresher training for existing employees
• Flow down Company and Sector-level PrOP updates/additions/retirements to UK Process Owners to allow them to assess the impact on UK PrOP and working practices.

Audit

• Work with cross-functional teams to develop and manage a 3 year risk-based audit programme covering internal business process, programme, external ISO, corporate, customer and supplier audits
• Promote audit best practice, ensuring an audit programme that is right-sized for the business and adds value by engaging positively with auditees and stakeholders to identify, agree and prioritise areas for improvements
• Act as the main point of contact for external ISO audits and corporate audits, supporting development of schedules and agendas; ensure senior management are kept informed
• Work with stakeholders to coordinate external and corporate audit activities, identifying appropriate auditees to support, and briefing auditees to help them prepare.
• Conduct internal and supplier audits in accordance with the audit programme and NGUKL procedures, to ensure a consistent approach.
• Manage a centralised, corrective actions database to record findings from all audits and track corrective actions to closure within agreed timescales
• Support the Mission Assurance team with specialist programme, customer and supplier audits as required

General Operational Duties

• Attend functional meetings as required
• Understand and comply with all applicable Northrop Grumman Principles and Operating Practices
• Undertake any other reasonable tasks as requested

Person Specification

Essential qualifications / experience 

• Strong leadership skills and the ability to build strong, positive working relationships with colleagues outside of your team is vital to success in this role
• Proven experience with management systems implementation, maintenance, process improvement and regulatory compliance
• Experience of developing and managing audit programmes and knowledge of audit best practice
• Lead Auditor Qualification

Desirable

• Knowledge of and/or auditor qualification in one or more of the following (ISO 27001, 14001, 45001, 44001, 31001, 22301)

Competency/Skill requirements

• Excellent interpersonal skills, able to engage effectively with a wide range of stakeholders and customers
• Proficient at multi-tasking, working under pressure and to tight deadlines
• Innovative and creative approach, able to think outside the box
• Strong analytical and problem-solving skills and excellent attention to detail
• Proficient IT skills, specifically in MS Office tools and SharePoint
• Fluent in written and spoken English

Other Requirements

• Travel requirements: Must be prepared to travel to other sites (primarily UK) to attend customer, supplier or other meetings and training activities as required
• Clearance requirements: Post-holder must hold and maintain UK Government clearances where required
• Valid UK passport and driving licence

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