Manager - Station Operations Center

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

• Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations. This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
• Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives. This includes future growth and expansion planning
• Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives
• Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions
• Manage the resolution of all operational critical issues involving any department, service provider, and/or governmental agency; advance operational critical issues to senior leadership.
• Manage IRROPs planning and direct important communication to senior leaders at station level in all departments.
• Manage staffing for Operations Control Managers and Supervisors
• Provide performance leadership and guidance to the SOC team and Hub organization

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent experience in an airline operational environment
• Demonstrated history of making effective decisions supported by careful planning, ongoing improvement, analytical reasoning, goal-oriented leadership, and a strong passion for meeting customer needs.
• Demonstrated leadership ability and desire to work independently in a fast-paced environment
• In-depth knowledge of operations, management, logistics and technology
• Exceptional interpersonal skills
• Excellent verbal and written communication and presentation skills
• Proactive and self-directed management style
• Superior problem-solving skills
• Be an influencer among your peers and other leaders across the organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
• Knowledge of FAA and ATC practices and procedures

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.