Manager - Supplier Accountability

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

The Manager - Supplier Accountability plays an important role in driving significant improvements in supplier performance, ensuring that United Airlines improves recovery through business impact remedy and warranty claims. This position serves as a pivotal liaison between leadership and suppliers, building a process to supervise all claims, engaging in negotiations involving large-dollar concessions. The Manager will interact regularly with executive leadership, both within United and at supplier organizations, to secure efficient outcomes for the company.

• Strategic Claims Management: Lead the creation, tracking, and critical issue of high-impact business remedy and warranty claims, ensuring robust documentation and daring pursuit of recovery to improve financial returns.
• Executive Liaison: Serve as the contact for executive leadership on matters of supplier accountability, providing strategic insights, detailed progress updates, and recommendations for further action on claims and negotiations.
• High-Level Negotiations: Engage directly with supplier executives to negotiate substantial financial concessions and settlements, often involving multi-million-dollar claims, ensuring United Airlines interests are protected and enhanced.
• Cross-Departmental Data Collection: Coordinate with internal leadership to gather, organize, and analyze data related to impact costs on United, ensuring that all relevant information is considered when assessing claims and supplier performance.
• Team Leadership and Development: Lead and mentor a geographically dispersed team, including direct reports in the US and potentially in the India Knowledge Center (IKC), aligning the team with goals and encouraging a high-performance culture.
• Contractual Support: Collaborate closely with Strategic Sourcing and Legal teams to influence and draft contract language that strengthens supplier accountability and includes clear, enforceable remedies.
• Comprehensive Reporting: Maintain meticulous records of all claims activities, producing regular and ad-hoc reports for executive leadership that provide access to claims status, financial impact, and supplier performance trends.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or equivalent experience
• Supply Chain, Finance, Engineering
• At least three years of experience in supply chain, logistics, finance, or a similar industry
• Leadership experience, with the ability to lead and encourage teams across multiple locations
• Strong understanding of supply chain management, contract administration, and supplier negotiation
• Excellent negotiation, communication, analytical, and organizational skills in high-stakes, large-dollar negotiations
• Sophisticated proficiency in Microsoft Office Products
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

• Masters degree
• At least 3 years of experience in initiating and leading high-impact claims, including data analysis, contract interpretation, and supplier negotiation
• Familiarity with Boeing PSAA and Airbus SSC product support provisions
• Ability to draft and negotiate sophisticated product support contract terms
• Sophisticated knowledge of SCEPTRE or similar systems
• Proficiency in writing and using sophisticated SQL queries

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.