Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
Join our team at Jet Aviation as we expand our global reach and elevate the experience for our valued customers. As the Customer Engagement Manager, you will drive impactful engagement strategies and loyalty programs designed to increase customer acquisition, satisfaction, and long-term retention. In this hybrid role, preferably based out of Teterboro, NJ, or Basel, Switzerland, and West Palm Beach, FL, you’ll work collaboratively to build strong customer relationships, support our brand’s vision, and implement initiatives that continually refine and enhance the customer experience.
We are looking for a customer-centric professional who thrives on innovation and growth and has the strategic mindset to transform customer insights into actionable improvements. Working closely with cross-functional teams, you’ll focus on creating seamless interactions and gathering feedback to ensure our services meet the evolving needs of the private aviation industry. This role requires office presence at least four times per week, with compensation aligning with regional norms, targeting $75,000- $105,000 based on your regional location.
Requirements
- You hold a bachelor’s degree: Your degree in Business, Marketing, or a related field has laid a strong foundation for your career in customer engagement and service.
- You have extensive experience in customer engagement: With 5+ years in customer engagement or service—ideally within private aviation—you excel at building and enhancing customer relationships.
- You are a natural leader and influencer: Your strong interpersonal skills enable you to motivate teams, inspire decision-makers, and drive cross-functional initiatives with ease.
- You bring a strategic and analytical mindset: You’re adept at analyzing data to support business objectives, balancing big-picture vision with an eye for detail.
- You manage projects seamlessly: You have a track record of successfully delivering projects on budget and on time, consistently aligning outcomes with business goals.
- You are experienced in brand and change management: You know how to develop brand initiatives and champion meaningful change across all organizational levels.
- You are customer-centric and adaptable: You’re passionate about delivering a five-star experience, quick to adapt to changing customer needs, and solution-focused in every interaction.
Main Responsibilities
- Define and Lead Global Customer Engagement Programs: Develop, design, and execute initiatives focused on customer acquisition, engagement, and retention, in collaboration with our Global Brand Marketing and Customer teams.
- Develop Data-Driven Engagement Strategies: Create customer engagement strategies informed by brand promise, customer feedback, and data insights to elevate the customer journey.
- Collaborate Across Teams to Drive Loyalty: Work closely with spaneting, sales, and customer service teams to design and implement loyalty initiatives that resonate with our customers.
- Monitor and Optimize Engagement Efforts: Track the performance of customer engagement initiatives, identifying new opportunities and continuously enhancing the customer experience.
- Lead Communication Touchpoints and Channels: Manage key customer communication channels in partnership with the communications team to ensure consistent, brand-aligned messaging.
- Support Brand Events and Partnerships: Act as a representative for brand-aligned events and partnerships, providing input on ideas and content that drive customer engagement.
- Champion Customer Experience Across the Company: Serve as the voice of the customer, bringing insights to strategic discussions and advocating for a five-star experience at every touchpoint.
Additional Details
We offer a comprehensive benefits and total rewards package designed to support your well-being and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally.
At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
