Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
This role is responsible for owning the airport’s operation and executing on Alaska’s strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Customer Service - Mexico, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.
Key Duties
Lead team and establish priorities of station operations and employees.
Execute on strategy necessary plans, budgets, and schedules.
Manage vendor contracts.
Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
Represent the company in the community through public relations activities.
Manage all station resources, such as facilities, equipment, and supplies.
Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
Supervise labor contract administration.
Drive effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing on the company’s DEI initiatives, goals and commitments.
Shape culture of team through action, presence, and reinforcement of behaviors
Job-Specific Experience, Education & Skills
Required
5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
2 years of leadership experience.
Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
Ability to communicate in Spanish and English.
Active listener who values diverse perspective and fosters an inclusive environment.
Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Must have the legal right to accept employment in Mexico.
Must possess a valid passport and U.S. Tourist Visa.
Preferred
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Create a diverse and inclusive culture where all employees feel safe, included and they belong.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Quarterly and annual bonus plans
Generous holiday and paid time off
Employment Type
Full-Time
Regular/Temporary
Regular
Apply by 7:00 PM Pacific Time on
11/8/2024
Location
Monterrey
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Job Locations MEX-NLE-Apodaca
Requisition ID 2024-13223
Category Corporate & Operations
